Internal Sales Support

Are you passionate about supporting sales initiatives and fostering strong customer relationships? Join our team as an Internal Sales Support (ISS) specialist, where you'll play a crucial role in assisting existing customers, identifying new opportunities, and providing great sales support to drive business growth.

With locations in the hearts of Lyon, we offer you a flexible setup with the possibility to work from one of our locations or remotely from anywhere in France.

**What’s in it for you?**:

- A place in an **agile growth SaaS business**, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
- International environment with regular check-ins and social events across teams, departments and borders.
- We are committed to creating and contributing to an** inclusive workplace**. We practice what we preach by advocating for female leadership in our organisation and have an internal TIDE (Trackunit Inclusion, Diversity and Equity employees-led advisory board) community. Creating diversity in the construction industry is a long-term goal and we would be happy to have you support us work towards this company and industry initiative.
- We take your **personal and professional development** goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
- **Flexibility and hybrid working is not just a cliché** **to us** or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.

***Who are you** ideally**?****:

- You have demonstrable experience in sales support or customer service, with a background in a B2B setting being advantageous
- Familiarity with CRM software and sales support tools is advantageous, especially Salesforce
- Ability to prioritize tasks and manage time efficiently to meet deadlines
- Skill in assessing potential clients, pinpointing prospects, and augmenting the sales funnel
- Extensive verbal and written communication skills in French and English

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

**Primary responsibilities**:

- **Customer Assistance and Support**:

- Receive and process orders from existing customers, ensuring accuracy and timely fulfillment.
- Identify new sales opportunities within the existing customer base through proactive communication and relationship building.
- Provide support in sending quotations to potential customers, addressing their specific needs and requirements.
- **Sales Coordination and Administration**:

- Handle both inbound and outbound communications, including inquiries, follow-ups, and order confirmations.
- Qualify leads by assessing their level of interest, budget, and purchasing authority, and escalate promising leads to the sales team.
- Assist in making product demonstrations to showcase features and benefits, effectively addressing customer needs and concerns.
- **Product Knowledge and Training**:

- Maintain a comprehensive understanding of company products and services to effectively communicate value propositions to customers.
- Share product knowledge and sales techniques with colleagues to enhance overall team performance and customer satisfaction.
- **Relationship Management**:

- Cultivate genuine relationships with both existing and potential customers to foster loyalty and maximize sales opportunities.
- Collaborate closely with the sales team and other departments to ensure seamless coordination and delivery of exceptional customer service.
- Provide feedback to management on customer preferences, market trends, and opportunities for expanding the customer base.

**Our hiring process**:

- Don't waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.
- Initial phone conversation with a colleague from our People & Talent team to get to know each other a bit better.
- Virtual meet and greet. Meet with Davy Senente, VP EMEA South Sales
- Personality-based interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. There are no correct answers - the aim is a dialogue about the results and Trackunit’s culture, so you’ll get to know us better as well.
- Meet the team