Business Process Expert

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

**Context**: 5-month secondment to replace an absence.

MISSION

Within our CRM sales transformation department & under the responsibility of the change leader, you will participate to the definition and implementation of the change and deployment strategy for our new CRM sales tool.

RESPONSIBILITIES

As a former pricer/sales/, you have a good expertise within the group, a good knowledge of current processes, organization and group culture.

You will be in charge of defining change story in line with change strategy: You participate to project workshops to assess and characterize changes in term of processes, organization and skills and determine the best actions to support the transformation (Diagnosis)

**You participate to the definition of change methodology**: you define the deployment and training methodology and build change and communication plans to make users allies. You create deployment kits, lead the implementation of the change action plan and carry out the associated reporting.

You conduct change impact analyses across all dimensions of the operating model on areas deployed.

Throughout the project you build and conduct change intervention: communication, training, capability building, put in place formal control mechanism to monitor process performance, role modelling

You Identify and manage regional stakeholders to raise awareness of the business need for change, manage expectations about the scope and timing of change, and promote understanding of what the change means to individuals and the way in which teams work.

You will be the ambassador of the CRM sales transformation you designed within the Group. Being in close contact to the community of end-users and supporting them through the transformation of their way of working. This entails a participation to the preparation and the execution of trainings, change management, deployment and hyper-care for a long lasting adoption.

PROFIL ET COMPETENCIES

Graduate experience (university, grande ecole), you already have a sales experience. You are creative, innovative and very curious. Skills in excel and project management would be an added value. Excellent communication skills and fluent English are required for this position.

Outstanding communicator who knows perfectly to inspire people of different levels for changes. Ability to communicate with many different publics & negotiate

Ability to work in a team oriented environment (with internal and external people) ensuring all key drivers of change are understood and integrated

Mastery and experience of 2 years minimum of the business of shipping

Good understanding of Business Transformation - vision, strategy, target operating model, business case, benefits and delivery

Ability to work in project mode in a multinational environment

Come along on CMA CGM’s adventure