Service Manager

il y a 6 jours

Paris, France American Express Global Business Travel Temps plein

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
As a Neo Service Manager, you’ll join our highly skilled Customer Service Neo team
Neo is an online booking tool (OBT) as well as an expense tool for business travel through a SaaS deployment.
This richness of choice makes the functional part very exciting and the technical challenges even more attractive.
Our Service Manager team look after a dedicated customer portfolio with some strong focus on usability, performance, and scalability in an international environment.
**What You’ll do on a Typical Day**:
As second-line support, you are primarily and wholly responsible for providing outstanding technical customer service and being constantly approachable to both our customers and business partners.
Manage customer requirements for enhancements with Product management.
Build and maintain excellent client relationships on an operational level.
Effectively manage expectations that are set with customers and maintain high levels of quality and customer satisfaction.
Maintain accurate, high quality and timely documentation for all steps and activities undertaken in order to resolve customer issues/questions.
Responsible for creating knowledge base articles for customer-facing solutions.
**What We’re looking for**:
Experience with OBT tools is mandatory.
Experience in managing client portfolio.
Experience in managing client documentation.
Proactive, Organized in day-to-day task and good communication skills.
What Technical Skills You’ll Develop
Travel products and industry knowledge.
Management client technical request.
Management relationship with client/stakeholder.
Coordination with internal technical team for bugs.
Act as a voice of client.
Proactivity.
Organization in day-to-day task.
Managing the Neo administration panel.
Location Paris, France
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more
This role is for Klee Data Systems (“KDS” or the “Company”), a member of the American Express Global Business Travel family of companies.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

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