Ticketing Operations Senior Manager F4l

il y a 2 semaines

Paris, France ELCA Informatique SA Temps plein

FAN4LIFE is delivering full ticketing services powered by the ticketing solution SECUTIX,
We are looking for a qualified professional to join our FAN4LIFE team, whose mission is to lead and deliver ticketing operations for high-visibility world-class events,
You will work with very high-brand clients in sports and live entertainment and experience the ultimate thrill of seeing millions of FANs benefit from the results of your work,
You will join a dynamic and fast-paced environment and work with cross-divisional internal teams across multiple geographies (CH, UK, FR )
The position is based in Lisbon (PT)

**Responsibilities**
- Assist the operations centre manager in planning, organizing, and executing ticketing operations for various events.
- Validate ticketing sales and mobile ticket delivery strategies.
- Manage local team.
- Coordinate with internal teams in other geographies and customers to gather event information and set up ticketing systems accordingly.
- Build-up and enhance standard operating procedures to configure and operate the ticketing systems.
- Become an expert in the SECUTIX ticketing platform functionalities.
- Monitor ticket sales, inventory levels, and pricing strategies to optimize revenue and ensure availability.
- Provide support and guidance to ticketing sales agents, addressing inquiries, issues, and escalations as necessary.
- Prepare detailed reports and analyses of ticketing data to identify trends, opportunities, and areas for improvement.

**Qualifications**
- Master’s degree in business, event management, IT, or a related field.
- Minimum 7 years of experience leading ticketing operations or event coordination.
- Minimum 7 years of experience of team leadership.
- Previous experience supporting major spectator events.
- Excellent organizational, analytical, and problem-solving skills.
- Proficiency in ticketing software platforms and Microsoft Office suite.
- Strong interpersonal skills and the ability to collaborate effectively across teams.
- Organized, service-oriented and resistant to stress.
- An interest in sports in a plus.
- Proficiency in English (spoken & written) and French is a plus

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