Customer Success Manager

il y a 2 semaines


Rue du PetitMusc Paris France Episto Temps plein

Ton équipe

Tu rejoindras la dream team Operations :

  • Marie : Head of Ops

  • Juliette, Lucie, Célia & Nguyen : Customer Success Manager

  • Gwenn & Estelle : Traffic Manager

Ta mission

  • Tu soutiens nos clients dans l'élaboration de questionnaires engageants et efficaces.

  • Tu programmes les questionnaires dans notre plateforme.

  • Tu surveilles l'avancement des études et les différents KPI.

  • Tu aides à optimiser les coûts d'acquisition et la rapidité de livraison.

  • Tu aides et conseilles nos clients à bien prendre en main la plateforme Episto.

  • Tu gères les relations avec les clients, du lancement des études à la livraison des résultats.

En bref : nous recherchons quelqu'un de dynamique avec un intérêt pour les études de marché, un bon esprit analytique pour assurer le succès de nos projets et la satisfaction de nos clients.


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