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Service Manager

il y a 3 semaines

Greater Paris Metropolitan Region, France Segway Navimow Temps plein

Responsibilities:

  1. Lead aftersales service in France & South EU, ensuring network coverage and service quality;

  2. Manage key accounts and dealers, expand and strengthen the service partner network;

  3. Drive service process improvements and customer satisfaction (KPIs: response time, repair quality, partner score);

  4. Deliver training and technical support to dealers, service partners, and key customers;

  5. Act as the regional contact to HQ, coordinating with product, logistics, support, and spare parts teams.

Requirements:

  1. Bachelor's degree in Engineering (Mechanical/Electrical/Automation or related);

  2. More than 3 years in service management, aftersales, or technical support (consumer electronics preferred);

  3. Strong problem-solving and escalation management skills;

  4. Experience with service partners, distributors, or key accounts;

  5. Fluent in French and English, with excellent communication and cross-functional collaboration skills;

  6. Able to do frequent regional travel within France & South EU.