Senior Account Customer Success Manager
Il y a 4 mois
Company Description
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together
Job Description
Your Career
Account Customer Success Managers serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks’ products. Account Customer Success Managers operate across Cyber, Cloud, and Network Ops technologies paired with subject matter experts. We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products. In this role, you will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.
Your Impact
Account Management Key account ownership and relationship management for Palo Alto Networks’ largest customers Operate as primary point of contact for multiple product lines supporting the customer journey Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security Customer ImpactOwn customer planning, deployment, adoption, account-level reviews, and escalations Builds and manages the customized product delivery to the customer’s tech environment Understands Customer Security Priorities and is able to translate it to Success Plans PartnershipPartner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals Partner with Post-Sales teams as Professional Services , Customer Success & SupportEngage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services
Qualifications
Your Experience
8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas Cloud Security DevSecOps Network Security Security Operations Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity Bonus - Client-focused program management Bonus - Skilled in customer success software ( Gainsight, Salesforce, Smartsheet, Clarizen, Jira) Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites - Potential for 10-15% Fluent French Speaking skills alongside English is required for this role
Additional Information
The Team
To stay ahead of the curve, it’s critical to know where the curve is. Our team is creating the curve for digital service experiences.
As the fastest growing cybersecurity company, we have a broad range of customers who expect the very best cybersecurity partner. Our customers expect their service to be as innovative and excellent as the rest of our products, which rounds out Palo Alto Networks’ mission. Within Global Customer Service, top talent provides consulting, professional, and technical services to drive customer outcomes. The Digital Customer Experience team seeks to deliver services through a fully-digitized and preferred journey.
Our Customer Success team is crucial to our success and mission. As part of this team, you’ll be responsible for some of our most strategic customers in the EMEA region. You’ll be enabling, guiding and consulting customers through their deployment and adoption journey. Working across all levels within your customers organisations and partnering cross functionally within PANW.
You’ll be ensuring that your customers are successful with our products and as threats evolve and technology changes, you continue helping them to accomplish their desired outcomes.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
-
Senior Customer Success Account Manager
il y a 1 mois
Paris, Île-de-France Palo Alto Networks Temps pleinCompany Overview Our Mission At Palo Alto Networks, our journey begins and concludes with our mission: To be the preferred cybersecurity partner, safeguarding our digital existence. We envision a world where each day is more secure than the last. Our organization is founded on the principles of challenging and transforming conventional practices, and we...
-
Customer Success Account Manager
Il y a 4 mois
Paris, France Microsoft Temps pleinWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Senior Account Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Palo Alto Networks Temps pleinAbout the RoleWe are seeking a highly skilled and experienced Senior Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth for our largest and most strategic customers in the EMEA...
-
Senior Enterprise Customer Success Manager
il y a 1 mois
Paris, Île-de-France Akeneo Temps pleinThe Senior Enterprise Customer Success Manager (CSM) plays a pivotal role within the Customer Success division, assisting our most esteemed clients in adopting, expanding, and optimizing their use of Akeneo's solutions, ultimately guiding them to become advocates for our brand. You will oversee a portfolio of key accounts, directly influencing revenue,...
-
Senior Account Customer Success Manager
il y a 5 jours
Paris, Île-de-France Palo Alto Networks Temps pleinAbout the RoleWe are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage high-touch,...
-
Senior Customer Success Manager
Il y a 3 mois
Paris, France Own Company Temps pleinOwn is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...
-
Senior Account Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Palo Alto Networks Temps pleinJob SummaryPalo Alto Networks is seeking a highly skilled Strategic Account Growth Manager to join our team. As a key member of our Global Customer Service organization, you will be responsible for driving customer success and growth across our largest and most strategic accounts in the EMEA region.Key ResponsibilitiesDevelop and execute customized success...
-
Senior Customer Success Account Manager
il y a 1 mois
Paris, Île-de-France Palo Alto Networks Temps pleinCompany Overview Our Purpose At Palo Alto Networks, our mission is clear: To be the trusted cybersecurity partner, safeguarding our digital existence. We envision a future where each day is more secure than the last. Our foundation is built on challenging the norm and innovating in the cybersecurity landscape, and we seek individuals who are...
-
Senior Customer Success Manager
il y a 2 jours
Paris, Île-de-France Corcentric Temps pleinSenior Customer Success ManagerCorcentric, a leading provider of cloud-based finance and procurement solutions, is seeking a Senior Customer Success Manager to serve as a trusted advisor to our customers. The ideal candidate will ensure ongoing success with our platform-based solutions, maximize customer return on investment, and facilitate strong customer...
-
Senior Account Customer Success Manager
il y a 1 semaine
Paris, Île-de-France Palo Alto Networks Temps pleinAbout the RoleWe are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage high-touch,...
-
Senior Account Customer Success Manager
Il y a 4 mois
Paris, France Palo Alto Networks Temps plein**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Senior Customer Success Account Manager
il y a 1 mois
Paris, Île-de-France Palo Alto Networks Temps pleinCompany Overview Our Purpose At Palo Alto Networks, our journey begins and ends with our purpose: To be the preferred cybersecurity partner, safeguarding our digital existence. We envision a world where each day is more secure than the last. Our organization is founded on the principles of challenging and transforming conventional practices, and we...
-
Customer Success Manager/Account Manager H/F
il y a 4 semaines
Paris, France Michael Page Temps pleinLe poste de Customer Success Manager/Account Manager H/FLe Customer Success Manager/Account Manager devra : * Guider les clients à travers la transformation numérique avec une vue claire sur leurs objectifs et des indicateurs de performance clé, * Maximiser la réalisation de la valeur et le retour sur investissement des solutions et services achetés, *...
-
Customer Success Manager/Account Manager H/F
Il y a 3 mois
Paris, France Michael Page Temps pleinLe poste de Customer Success Manager/Account Manager H/FLe Customer Success Manager/Account Manager devra : * Guider les clients à travers la transformation numérique avec une vue claire sur leurs objectifs et des indicateurs de performance clé, * Maximiser la réalisation de la valeur et le retour sur investissement des solutions et services achetés, *...
-
Account Success Manager
Il y a 3 mois
Paris, France Landa Temps pleinParis, France_ Account Success Management Senior Full-time **DESCRIPTION**: Landa is seeking an experienced Account Success Manager to drive press performance in a specific customer’s production workflow to ensure customer success in the France region. In this role, you will be responsible for customer productivity while working closely with the...
-
Senior Customer Success Account Manager
il y a 1 mois
Paris, Île-de-France Palo Alto Networks Temps pleinCompany Overview Our Mission At Palo Alto Networks, our mission is at the heart of everything we do: To be the trusted cybersecurity partner, safeguarding our digital lives. We envision a world where each day is more secure than the last. Our company is founded on the principles of challenging norms and innovating in the cybersecurity landscape, and...
-
Technical Account Manager
il y a 5 jours
Paris, Île-de-France CMK Resources, Inc. Temps pleinCustomer Success Manager - Storage SolutionsWe are seeking a highly skilled Customer Success Manager to join our team at CMK Resources, Inc. As a key member of our Customer Experience team, you will be responsible for driving customer satisfaction and serving as a trusted advisor to our most strategic accounts.Key Responsibilities:Manage onboarding, support,...
-
Senior Customer Success Manager
Il y a 3 mois
Paris, France Algolia Temps pleinAt Algolia, we are passionate about our customers so we’re looking for an all star Senior Customer Success Manager who is ready to join our growing team. We need a dedicated advocate who possesses impeccable relationship management skills, can take the lead on solving issues, drive maximum value/ success to existing customers, inspire and sell the future...
-
Customer Success Manager/Account Manager
il y a 3 semaines
Paris, Île-de-France Michael Page Temps pleinJob SummaryMichael Page is seeking an experienced Customer Success Manager/Account Manager to join our team. As a key member of our organization, you will be responsible for guiding clients through digital transformation, maximizing the value realization and return on investment of purchased solutions and services, and increasing solution adoption and...
-
Customer Success Manager/Account Manager H/F
Il y a 3 mois
Paris, France MICHAEL PAGE Temps pleinQuelles sont les missions ?Le Customer Success Manager/Account Manager devra : * Guider les clients à travers la transformation numérique avec une vue claire sur leurs objectifs et des indicateurs de performance clé, * Maximiser la réalisation de la valeur et le retour sur investissement des solutions et services achetés, * Augmenter l'adoption et...