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Technical Account Manager
Il y a 2 mois
We are seeking a highly skilled Customer Success Manager to join our team at CMK Resources, Inc. As a key member of our Customer Experience team, you will be responsible for driving customer satisfaction and serving as a trusted advisor to our most strategic accounts.
Key Responsibilities:
- Manage onboarding, support, services, adoption, training, renewals, and customer satisfaction for key accounts
- Deliver services related to inventory management, best practice guidance, support, and customer training
- Communicate service updates, escalate support issues, track incidents, and resolve problems
- Serve as the customer advocate, coordinating with Sales, Support, Engineering, Product Management, and leadership teams
- Lead strategic management reviews, risk analysis, capacity planning, and deployment oversight
- Manage implementations within change control windows
- Continuously grow knowledge of products and services, and identify opportunities for customer education and support
Requirements:
- 5 years experience in Customer Success, Service Account Management, Technical Account Management, Professional Services, or a customer-facing technical role
- Bachelor's Degree or equivalent work experience
- Ability to work in a hybrid role, with availability to come to the Paris office
About CMK Resources, Inc.
CMK Resources, Inc. is an information technology services company that is focused on providing storage and data management related professional services. Our mission is clear – accelerate the operational readiness and value of our customers' technology investments. We provide unrivaled personal service, customer-centric services, and industry knowledge that transcends the competition.
