Nous avons d'autres emplois actuels liés à ce domaine que vous pouvez trouver ci-dessous
-
Customer Success Manager
Il y a 3 mois
Paris, France GTT Communications Temps pleinCustomer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...
-
Customer Success Manager
il y a 3 jours
Paris, France NRJx Temps pleinNRJx, startup greentech issue du studio OSS Ventures, accompagne les industriels dans leur transition énergétique avec des solutions alliant production et sobriété. Notre objectif est de devenir le logiciel de référence en gestion de l’énergie pour l'industrie. Notre plateforme SaaS permet aux usines d'optimiser leur consommation...
-
Customer Success Manager
il y a 2 jours
Paris, France NRJx Temps pleinNRJx, startup greentech issue du studio OSS Ventures, accompagne les industriels dans leur transition énergétique avec des solutions alliant production et sobriété. Notre objectif est de devenir le logiciel de référence en gestion de l’énergie pour l'industrie. Notre plateforme SaaS permet aux usines d'optimiser leur consommation...
-
Customer Sucess Manager
il y a 1 mois
Paris, Île-de-France Ethi'Kdo Temps pleinAu sein de l'équipe de communication, tu as à cœur à créer du lien avec tes interlocuteur·ices et à promouvoir la consommation responsable.Rattaché·e à la direction Marketing, Communication et Relations clients, tu es le ou la garant·e du lien entre éthi'Kdo, les marques et enseignes partenaires, et les client·es et les bénéficiaires des...
-
Customer Success Manager
Il y a 3 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Manager
Il y a 2 mois
Paris, Francia, France Braze Temps pleinWHAT YOU'LL DO Own client renewals, retention and net retention targets for your customers Be your customers’ main point of contact and trusted advisor at Braze Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment Drive feature adoption by building a shared Success Plan with your...
-
Customer Success Manager
il y a 2 jours
Paris, France NRJx Temps pleinNRJx, startup greentech issue du studio OSS Ventures, accompagne les industriels dans leur transition énergétique avec des solutions alliant production et sobriété. Notre objectif est de devenir le logiciel de référence en gestion de l’énergie pour l'industrie.Notre plateforme SaaS permet aux usines d'optimiser leur consommation énergétique,...
-
Customer Success Manager
Il y a 3 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
Il y a 3 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
Il y a 2 mois
Paris, France Okta Temps plein**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Customer Success Manager
Il y a 3 mois
Paris, France LanguageWire Temps pleinDo you have experience with Customer Success? Even better, do you know the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! **The role you’ll play**: We are looking for a French and English-speaking Customer Success Manager to join our Customer Success team in the Paris...
-
Customer Success Manager
Il y a 3 mois
Paris, France Rise Up Temps pleinCompany Description Empower your organization with blended learning. Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology. Rise Up...
-
Customer Success Manager
Il y a 3 mois
Paris 3e, France Batch Temps plein**Contexte**: La team Client Services s’agrandit et recherche son/sa futur.e Customer Success Manager ! Au sein d’une super équipe de 9 Customer Success, le/la Customer Success Manager travaillera directement sous la responsabilité de Cécile notre Head of Customer Success. Il/elle sera responsable d’un portefeuille multisectoriel de clients. Ses...
-
Customer Success Manager
Il y a 3 mois
Paris, France Zscaler Temps pleinCompany Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...
-
Customer Success Manager
Il y a 3 mois
Paris 8e, France Splunk Temps pleinThe Splunk **Customer Success Manager** (CSM) takes a pivotal role when dealing with customers. He/she guides Splunk customers in their journey to discover the full value of their machine data and to support the real-time decision making that today's businesses demands. The CSM role is continuous and revolves around supporting the customer to use their...
-
Customer Success Manager
il y a 2 jours
Paris, Île-de-France Philips Temps plein**About the Role**As a Customer Success Manager at Philips, you will play a crucial role in ensuring that our customers realize the value of our product and are delighted by the support and services we provide. Your primary goal will be to set and achieve goals related to customer renewals, customer satisfaction, and annual recurring revenue.**Key...
-
Senior Customer Success Manager
Il y a 3 mois
Paris, France Own Company Temps pleinOwn is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...
-
Customer Success Team Manager
Il y a 2 mois
Paris, France Ledger Temps plein**We're making the world of digital assets accessible and secure for everyone. Join the mission.** Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team...
-
Customer Success Operations Manager
Il y a 3 mois
Paris, France PhantomBuster Temps plein**About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...
-
Customer Success Manager
Il y a 2 mois
Paris, France Alida Temps plein**About Alida** - Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth. That’s why Alida created its Total Experience Management...
Customer Success Manager
Il y a 2 mois
Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align
internal, external and partner organizations through the customer journey? If so, keep reading.
We are currently looking for a resourceful Customer Success Manager to join our Customer Success team in Paris.
As a Customer Success Manager, you are primarily accountable for the successful deployment, user adoption and ongoing health of your customer portfolio. As an integral member of the account team, you will partner with our Key Account Managers to ensure we are maximizing the value the platform delivers to our customers and work with Professional Services and Partner Success teams to ensure the customer is enabled and delighted with Board solutions. As the primary customer contact for any platform challenges, you will manage escalations through our Support team with customer satisfaction and advocacy in focus.
This is a unique opportunity to get involved in a highly visible, fast-scaling SaaS cloud company.
Strategic objectives Drive adoption, value realization and ROI throughout your portfolio of customers and build a trusted advisor relationship to facilitate successful renewals and identify expansion pipeline Facilitate the communication between customers and internal Board teams such as Sales, Support, Community, and Product – and external teams via our Partner network. Safeguard high CSAT/NPS scores, improving customer relationships to reduce detractors and passives Play a pivotal role in ensuring the company meets Targeted Gross Renewal Rates and Targeted Net Retention Rates
Customer adoption Enable Customers to achieve business transformation with Board, helping them to map their business goals to the platform capability Guide and assist Customers to secure strong adoption Promote and support engagement with Board through community usage, user groups, event participation (e.g. Board Days, Customer Advisory Boards, Board Mastery Programs, local and virtual user groups) Proactively monitor customer end user adoption and sponsorship through regular check-ins, building action plans to remedy if needed
Implementation Work with our project delivery teams to ensure the outcome achieves the Customer’s desired business impact and that service quality exceeds expectations Build a success plan to ensure the solution aligns with customer priorities, guiding them back to the path when needed throughout the journey Empower customers to create self-sufficiency and internal expertise, using Board’s trusted specific implementation methodology Mediate technical/platform issues between customer and delivery/support teams as necessary
Essential requirements Proven experience and functional knowledge in enterprise planning SaaS or functional expertise in a focus line of business (FP&A, SPM, Supply Chain, etc) Account management or customer services background Ability to manage and support your own book of business Professional curiosity and a proactive customer driven mentality Technical aptitude and high business acumen Executive presence and communication skills, ability to translate technical information to all involved stakeholders Ability to handle multiple competing priorities and adapt to change Capacity to remain calm under pressure but react with urgency Fluency in English and French is required Our Commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day
