IT Support and Service Desk Operator

il y a 7 jours


Strasbourg, France Netcompany Temps plein

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Are you ready to discover the role of a Service Desk Operator in Netcompany-Intrasoft?
As a Service desk operator you will be,
Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent
Recording incidents and requests in the Service Management Tool.
Logging all relevant incidents/service request details allocating categorization and priorization codes.
Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them.
Escalating incidents or services requests that can not resolve/fulfil to other support agents in the same support group or to different support groups
Recording and updating information in knowledge database
Strong skills in all MS Office applications
Fluent in English and French (both written and spoken)
Additional Information
A competitive compensation & benefits package
Meal and commuting allowance
Well-being activities (on premises)
A personalized development plan for targeted career growth
Please submit your CV in English. Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.



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