Customer Service Support Engineering

il y a 2 jours


VélizyVillacoublay Yvelines, France Yokogawa Electric Corporation Temps plein

Exercer la maintenance corrective et préventive (hard et soft) sur les sites clients de la région dont il a la charge, principalement concernant les systèmes de contrôle-commande, les automates de sécurité et les solutions Réseau, Cybersécurité, ERP, en France (déplacements fréquents) et ponctuellement sur d'autres sites (éventuellement à l'étranger)
Mener les visites annuelles sur les sites de nos clients comme prévu dans les contrats de maintenance et rédiger les rapports de visite annuelle
Traiter les calls des clients et intervenir sur les sites de nos clients
Effectuer l'installation, la mise sous tension et les essais de démarrage des systèmes et solutions sur les sites clients de sa région
Réaliser de petits projets d'extension et des modification applicatives sur les sites clients de sa région
Remonter les demandes à caractère commercial aux collègues concernés (Ingénieur Commercial ou Coordinateur Services)
Participer ponctuellement à la Hotline (astreintes et assistances téléphoniques 24/24 et 7/7)
Respecter les exigences Qualité (basées sur ISO9001)
Reporter au Team Leader Services systèmes (management indirect) pour l'organisation opérationnelle de ses activités au quotidien (la planification et les affectations des astreintes et des interventions sont faites par le Team Leader Services systèmes)
Contribuer au développement, des outils, procédures et projets internes.
Qualifications : (Diplômes, certifications...)
Diplôme :
BTS CIRA ou Informatique avec 5 ans d'expérience minimum
Ecole d'Ingénieurs ou Bac +5 en Automatique ou Informatique Industrielle
SSE : (Habilitations, permis)
Permis de conduire B
Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.


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