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Csm - Customer Success Manager (H/F)
Il y a 4 mois
**Présentation**:
Membre du Groupe SEPTEO, Netty est une société informatique en plein essor spécialisée dans l'édition de logiciels métier, dans les services web et webmarketing destinés aux agences immobilières.
Nous proposons une solution "clé en main" qui intègre plus de 70 fonctionnalités interconnectées (SEO, SEA, community management, création d'identité visuelle, de vidéos, etc.). Après 14 années au service des professionnels et 98% de taux de satisfaction, la qualité de nos prestations est une de nos priorités absolues.
Acteur majeur de l'innovation des métiers de l'immobilier transactionnel depuis 2008, nous recherchons en permanence de nouveaux talents, compétents et passionnés pour étoffer nos équipes de plus de 40 personnes.
**Votre mission**:
Dans le cadre de ses recrutements, **Netty** recherche un **Customer Success Manager** en **CDI** sur **Strasbourg**.
Sous la responsabilité de la Responsable Customer Success et dans le cadre des services que nous proposons, vous serez l'interlocuteur dédié à un portefeuille de clients pour l'accompagner tout au long de son parcours clients, avec une forte collaboration des équipes supports clients et commerciales.
**Pour ce faire, vos missions seront les suivantes**:
- Piloter l'implémentation des prestations chez les clients
- Accompagner son portefeuille de clients en suivant leurs dossiers dans le temps (tout type d'abonnements)
- Assurer la satisfaction des clients et la fidélisation des clients
- Piloter la résiliation d'une ou plusieurs prestations tout en identifiant les raisons
PROFIL REQUIS
**Désireux de rejoindre un Groupe en pleine croissance et en pleine évolution, vous**:
- Êtes intéressé, curieux et pro-actifs
- Êtes à l'aise dans l'utilisation des outils et méthodologie informatique suivant:
- Gestion de projets via un outil de gestion de tâches
- Hubspot
- Estimez posséder les qualités suivantes:
- **Relation client** - Vous savez comment répondre au client pour lui apporter la solution.
- **Organisé **- Vous savez gérer votre temps pour être efficace.
- **Problématiques clients **- Vous savez identifier les problématiques clients et proposer les solutions les plus adaptées.
- **Flexible et adaptable **- Vous savez jongler entre différents sujets/clients tout en gardant une maitrise parfaite.
- **Esprit d'équipe** - Vous êtes là pour contribuer au collectif et aux ambitions du groupe.
**Les avantages**:
- Nous proposons aussi différents avantages à nos collaborateurs, tel que:
- Ticket restaurant - SWILE
- Une mutuelle prise en charge à 100 % par l'entreprise
- Et le meilleur pour la fin, une superbe équipe, dont trois chiens
**POSTULER**
Aucune offre pour vous? Cliquez ici.
