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Customer Technical Advocate

Il y a 2 mois

Massy, Palaiseau, France Nokia Temps plein
Job Description

Are you passionate about delivering high-quality technical support activities and eager to work with cutting-edge technologies in the telecommunications industry? Join our NI EMEA Customer Technical Support Team at Nokia as a Customer Technical Advocate

Team: As a Customer Technical Advocate, you will be working with a collaborative and dynamic team of professionals who are dedicated to providing exceptional technical support to our customers. You will have the opportunity to work closely with NOC leader, Techno leaders and CTO, contributing to the success of our team and overall customer satisfaction.

Work Environment: In this role, you will have a hybrid work setup with planned customer meetings at customer premises. You will be the main point of contact for care activities, utilizing your expertise in GPON, FTTH, xDSL technologies on Nokia devices (73xx ISAM family), Red Hat Linux, and IP domain technical knowledge. Your contributions will play a vital role in delivering superior technical support to our customers.

Benefits: As a Customer Technical Advocate at Nokia, you will have the opportunity to grow in your role and in terms of responsibility. You will enjoy exposure to a wide range of technologies and have the chance to learn and develop your skills at a fast pace. Join our team and be part of a company that values your expertise and offers opportunities for professional growth and advancement.

If you are ready to take on a challenging and rewarding role in customer technical support, apply now to join our team at Nokia. We look forward to welcoming you to our team of dedicated professionals

Responsibilities

We are looking for someone with strong communications and interpersonal skills, fluent in English and French, with Telecommunication or computer engineering Degree and at least 5 years experience in business development/management. Technical expertise in GPON, FTTH and xDSL technologies on Nokia devices, Red Hat Linux, and IP domain technical knowledge is a plus.

As part of the team, you will:
  • Serve as the single point of contact between external customers and Nokia internal organizations.
  • Manage network upgrade and retrofit preparation and execution, ensuring proper communication with the customer.
  • Identify business opportunities and support the sales and business development team.
  • Conduct network performance analysis to assess problems and solve customer service management issues.
  • Understand & manage the relationship of Nokia deliveries in customer's network(s) and communicate changes effectively.
  • Take part in support team and be responsible for the work structure.

Are you an engineer with excellent communication skills looking to join a competitive environment where good attitude and results are appreciated and recognized? Do you want to grow fast technically and as a team coordinator? Join us as a Customer Technical Advocate at Nokia.

Qualifications

You have:
  • Strong communications skills, fluent in English and French
  • Telecommunication or computer engineering degree, or equivalent, with at least 5 years of experience in business development/management
  • Technical expertise in GPON, FTTH, and xDSL technologies, preferably on Nokia devices (73xx ISAM family)
  • Proficiency in Red Hat Linux
  • IP domain technical knowledge is a plus

It would be nice if you also had:
  • Presentation skills, to deliver technical training when required
  • Capability to work effectively in a dynamic and changing environment
  • Ability to adapt personal style to create a perception of credibility and confidence

About Us

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.