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Collections and Assistance Officer
Il y a 3 mois
We are looking for a Collections Agent to join our Finance teams in our Paris office. As the Collections Agent, you will be responsible for timely and efficient recovery of outstanding debts.
This is a hybrid role (2-3 days in the office), reporting directly to the Collections Team Lead.
Job/Role Description
Perform the day-to-day collections and helpdesk function Review aged balances reporting and prioritise customer contact Perform customer contact by outbound calling to customers, where payments have been rejected or invoices have not been paid Review direct debit run to review failed payments Communicate with customers by verbal and email communication Research and respond to internal/customer inquiries, which may providing invoice copies and statements and updating system notes as required Guarantee and improve the quality of the portfolio database under management. Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required Support resolution of disputes by working with internal teams and/or the customer to verify information Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger Perform all other duties as assigned or required Qualifications Fluent French is essential Verbal and written communication skills in English (B1-B2) Prior collections / customer contact experience 1+ years of experience working with a large, global finance team is an advantage Experience working with Finance Systems, is an advantage Proven success in collaborating with external clients as partners Strong communication skills with the ability to engage customers in the correct manner Organisational ability to manage large volumes of work Skills with Google suite & MS Office skills Financial acumen