Customer Account Manager H/F

il y a 3 semaines


COLOMBES, France SAFRAN Temps plein
Dans un contexte de forte croissance, la Division des Services et du Support Client recherche un/une Customer Account Manager pour entre autres superviser les activités du portefeuille Rolls - Royce.

La/Le Customer Account Manager des activités Services est garant(e) pour son portefeuille client de :
- La coordination des activités de services afin de remplir vos engagements (définition et suivi des priorités avec l'atelier de réparation)
- La satisfaction client
- Le développement de l'activité services
- La mise en place et la bonne exécution commerciale des contrats
- La tenue de l'ensemble des engagements (livrables, disponibilité opérationnelle et des coûts)
- La rentabilité (court et long terme) des contrats de service
- La représentation de la société vis-à-vis des clients de son portefeuille
- La trésorerie (gestion des créances clients)

Elle/Il coordonne de façon transverse les activités de la Direction Support & Service Client STS (engineering, MRO) en interface avec les autres directions de la société (direction industrielle, stratégie / commerce / programmes, juridique, finances) afin d'atteindre ces objectifs.

L'activité s'inscrit dans le processus composant SRV-04 « Piloter la relation client et l'exécution des contrats de support et de services».
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