Stagiaire Customer Success
il y a 2 semaines
**Stagiaire en Customer Success**
**Stage - 6 mois - Janvier 2025**
Apex Education, pilier dans l’univers des voyages linguistiques grâce à ses marques emblématiques - La Route des Langues, Séjours Home Abroad à Paris et Keiron Education à Milan - est reconnue pour son engagement à offrir des expériences éducatives enrichissantes. Avec des programmes allant des summer camps aux placements en boarding schools, notre mission est de garantir une solution parfaite à chaque client, enrichie par un service personnalisé et impeccable.
Pour l’année 2025, nous recherchons un(e) **stagiaire en Customer Success** pour rejoindre notre équipe à Paris et travailler en collaboration directe avec Claire, notre Customer Success Manager. Ce rôle clé vise à optimiser la satisfaction client et à garantir une gestion fluide des dossiers clients, de la signature du contrat jusqu’à la fidélisation post-séjour.
**Quelles seront tes responsabilités ?**
Au sein du pôle Customer Success, sous la supervision de Claire, tu seras impliqué(e) dans:
- **Relation client**:
- Répondre aux demandes des clients et fournir un accompagnement personnalisé tout au long de leur expérience avec Apex Education.
- Assister dans la gestion des urgences et des imprévus.
- **Gestion des dossiers clients**:
- Collecter, vérifier et organiser les documents nécessaires pour les séjours ou scolarités.
- Assurer une passation fluide et complète des dossiers au pôle opérations.
- **Ventes récurrentes et fidélisation**:
- Identifier les opportunités de renouvellement et gérer les demandes de repeat.
- Contribuer à la mise en œuvre des enquêtes de satisfaction et analyser les retours clients.
- **Amélioration des processus internes**:
- Maintenir et enrichir les données dans le CRM (HubSpot).
- Proposer des idées pour optimiser l’expérience client et fluidifier la collaboration entre les pôles.
**Ton stage sera réussi si**:
- Tu fais preuve d’une grande rigueur et d’un sens aigu du détail, garantissant une gestion impeccable des dossiers.
- Tu es motivé(e), autonome et capable de gérer plusieurs tâches simultanément.
- Tu communiques efficacement en français et en anglais, aussi bien à l’oral qu’à l’écrit.
**Tu es la personne qu’il nous faut si**:
- Tu es organisé(e) et prêt(e) à jongler entre plusieurs projets sans perdre de vue les priorités.
- Tu as un intérêt marqué pour le service client, les langues, et les séjours éducatifs.
- Tu es à l’aise dans un environnement collaboratif et prêt(e) à travailler au sein d’une petite équipe dynamique.
**Tu es vraiment la perle rare si**:
- Tu es passionné(e) par les langues et les cultures et tu souhaites contribuer à une mission éducative.
- Tu as un esprit innovant et cherches à optimiser l’impact des séjours linguistiques pour nos clients.
- Tu t’impliques avec enthousiasme dans l’amélioration de nos offres et processus.
**Informations pratiques**:
- **Dates**: À partir du 1er janvier 2025 (stage de 6 mois).
- **Gratification**: Gratification réglementaire (environ 650 €/mois) + prise en charge à 50 % du titre de transport.
- **Lieu**: 22 avenue Victor Hugo, 75116 Paris.
- **Télétravail**: Possible de manière ponctuelle, mais stage principalement en présentiel.
Type d'emploi : Stage
Durée du contrat : 6 mois
Rémunération : 660,00€ par mois
Avantages:
- Flextime
- Prise en charge du transport quotidien
- Travail à domicile occasionnel
Horaires:
- Du lundi au vendredi
- Travail en journée
Lieu du poste : En présentiel
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