Customer Care Officer

Il y a 4 mois


Nantes, France KLAXOON Temps plein

**Le poste**

L'équipe Customer Success contribue à faire vivre une expérience unique à nos clients. **En tant que Customer Care Officer, vous répondez aux demandes des clients pour faciliter leur usage de la plateforme.**

**Vos missions**
- **Assurer le suivi des demandes de niveaux 2 et 3 nécessitant une escalade auprès du manager et/ou de la R&D**:

- Profiter de chaque contact pour aider nos utilisateurs à comprendre les fonctionnalités klaxoon et à développer un usage quotidien de la plateforme
- **Partager à nos utilisateurs des modèles d'usages adaptés à leurs besoins**:

- Participer à l'enrichissement de la FAQ accessible à tous les utilisateurs

Ce poste vous permettra de devenir un expert de la plateforme klaxoon en ayant une connaissance approfondie des fonctionnalités et des usages.

Vous travaillerez en proximité avec l'équipe Customer Success Manager pour assurer la satisfaction et la fidélisation des clients.

**Votre profil**

Pédagogue et orienté.e solutions, vous savez vous adapter aux différents canaux de communication afin d’accompagner au mieux nos clients. Vous êtes à l'aise à l'oral comme à l'écrit. Vous êtes d’un naturel curieux et faites preuve d'adaptabilité dans un environnement qui évolue rapidement.

Klaxoon étant une entreprise internationale, vous êtes à l’aise en anglais pour collaborer au sein de cet environnement.

**Ce que nous offrons**
- Une semaine supplémentaire de congés payés
- 6 jours de RTT
- 2 jours de télétravail par semaine
- Des jours de congés supplémentaires selon l’ancienneté
- Une mutuelle prise en charge à 60% pour toi et tes enfants
- Une allocation mensuelle liée au télétravail
- 75% de prise en charge de l’abonnement transport en commun ou l’accès au forfait mobilité durable à hauteur de 200€ par an (vélo)

Type d'emploi : Temps plein, CDI

Salaire : à partir de 27 000,00€ par an

Avantages:

- Prise en charge du transport quotidien
- RTT
- Travail à domicile occasionnel

Programmation:

- Du lundi au vendredi
- Repos le week-end
- Travail en journée

Lieu du poste : Télétravail hybride (35510 Cesson-Sévigné)



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