Customer Support Specialist
il y a 4 semaines
Lengow, a leading e-commerce platform, is seeking a highly skilled Customer Support Officer to join its Customer Success team. As a key member of the team, you will be responsible for providing exceptional support to merchants, ensuring their satisfaction with the Lengow platform, and resolving technical issues in a timely and accurate manner.
Key Responsibilities- Provide functional and technical support to merchants via phone or ticketing tool, ensuring their satisfaction with the Lengow platform.
- Ensure merchants can utilize all features offered by the Lengow solution.
- Elevate issues to the Technical Support team, reproducing, qualifying, and summarizing incidents.
- Recommend customer documentation updates or creation to reduce assistance needs.
- Collaborate with the Customer Success Manager to report and alert them to difficulties with Lengow.
- Fluency in English and French (Spanish, Dutch, or Italian is a plus).
- Experience with support software.
- Customer-oriented, empathetic, and patient individual.
- Strong analytical and synthesis skills.
- Technical background or strong interest in problem-solving.
- Excellent interpersonal skills, with the ability to work with diverse individuals and teams.
- Autonomous, proactive, and resourceful individual.
- Ideal candidate has experience in e-commerce.
- Ticket restaurant 8 euros per day.
- Malakoff Humanis Private insurance & Prevoyance.
- Three remote days.
- Flexible hours.
- Bike mileage allowances or 50% of transportation tickets.
- Remote allowances.
- Professional events (Devoxx, Meetup) and regular internal cohesion.
-
Customer Support Specialist
il y a 1 mois
Nantes, Pays de la Loire, France Envision Digital Temps pleinJob Title: Customer Support SpecialistWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Envision Digital. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction, and resolving any issues they may encounter.Key...
-
Customer Support Specialist
il y a 1 mois
Nantes, Pays de la Loire, France Envision Digital Temps pleinJob Title: Customer Support SpecialistWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Envision Digital. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction, and resolving any issues they may encounter.Key...
-
Customer Support Specialist
il y a 1 mois
Nantes, Pays de la Loire, France Envision Digital Temps pleinJob Title: Customer Support SpecialistWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Envision Digital. As a key member of our Customer Service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction, and resolving any issues that may arise.Key...
-
Customer Support Specialist
il y a 2 semaines
Nantes, Pays de la Loire, France Lengow Temps pleinCustomer Support SpecialistLengow, a leading e-commerce platform, is seeking a Customer Support Specialist to join its team. As a key member of the Customer Success team, you will provide functional and technical support to merchants, ensuring their satisfaction with the Lengow platform.Main Responsibilities:Provide timely and accurate support to merchants...
-
Customer Support Specialist
il y a 4 semaines
Nantes, Pays de la Loire, France Lengow Temps pleinCustomer Support OfficerThe Customer Success team at Lengow is responsible for delivering exceptional support to our merchants, ensuring they get the most out of our platform and overcome any challenges they may face.In this context, we are seeking a Customer Support Officer to join our team and work closely with our Customer Support Manager, Julian.Main...
-
Customer Support Specialist
il y a 1 semaine
Nantes, Pays de la Loire, France Lengow Temps pleinCustomer Support Officer Job DescriptionThe Customer Success team at Lengow is responsible for delivering exceptional support to merchants, ensuring they get the most out of our platform and overcome any challenges they face.In this role, you will be working closely with our Customer Support Manager to provide functional and technical support to our...
-
Customer Support Specialist
il y a 2 semaines
Nantes, Pays de la Loire, France Lengow Temps pleinJob Title: Customer Support OfficerAbout the Role:Lengow, a leading e-commerce platform, is seeking a skilled Customer Support Officer to join our team. As a key member of our Customer Success team, you will provide exceptional support to our merchants, ensuring their satisfaction with our platform.Key Responsibilities:Provide functional and technical...
-
Customer Support Specialist
il y a 4 semaines
Nantes, Pays de la Loire, France Lengow Temps pleinCustomer Support OfficerThe Customer Success team at Lengow is responsible for delivering exceptional support to our merchants, ensuring they get the most out of our platform and overcome any challenges they may face.In this context, we are seeking a highly skilled Customer Support Officer to join our team.Main Responsibilities:Provide timely and effective...
-
Customer Support Specialist
il y a 1 mois
Nantes, Pays de la Loire, France Lengow Temps pleinJob Title: Customer Support OfficerThe Customer Success team at Lengow is responsible for providing top-notch support to merchants, ensuring they get the most out of our platform and resolve any issues efficiently.Main Responsibilities:Provide functional and technical support to merchants via phone or ticketing tool, ensuring timely and qualitative...
-
Customer Support Specialist
il y a 6 jours
Nantes, Pays de la Loire, France Lengow Temps pleinCustomer Support RoleThe Customer Success team at Lengow is responsible for delivering exceptional support to merchants, ensuring they get the most out of our platform and resolving any issues efficiently.In this context, we are seeking a Customer Support Officer to join our team.Main Responsibilities:Provide functional and technical support to merchants via...
-
Customer Support Specialist
il y a 1 semaine
Nantes, Pays de la Loire, France Lengow Temps pleinCustomer Support Officer Job DescriptionThe Customer Success team at Lengow is responsible for delivering exceptional support to merchants, ensuring they get the most out of our platform and overcome any challenges they face.In this context, we are seeking a Customer Support Officer to join our team.Main Responsibilities:Provide timely and effective support...
-
Customer Support Specialist
il y a 4 semaines
Nantes, Pays de la Loire, France Lengow Temps pleinCustomer Support OfficerLengow, a leading e-commerce platform, is seeking a highly skilled Customer Support Officer to join its Customer Success team. As a key member of the team, you will be responsible for providing exceptional support to merchants, ensuring their satisfaction with the Lengow platform, and resolving any technical issues that may arise.Main...
-
Customer Support Specialist
il y a 4 semaines
Nantes, Pays de la Loire, France Lengow Temps pleinAbout the RoleLengow, a leading e-commerce platform, is seeking a highly skilled Customer Support Officer to join its Customer Success team. As a key member of the team, you will be responsible for providing exceptional support to merchants, ensuring their satisfaction with the Lengow platform, and resolving any technical issues that may arise.Key...
-
Customer Support Specialist
il y a 1 semaine
Nantes, Pays de la Loire, France Lengow Temps pleinThe Customer Success team at Lengow is responsible for delivering exceptional support to merchants, ensuring they get the most out of our platform and resolving any issues efficiently.In this context, we are seeking a Customer Support Officer to join our team.Main Responsibilities:Provide functional and technical support to merchants via phone or ticketing...
-
Customer Support Specialist
il y a 1 mois
Nantes, Pays de la Loire, France Lengow Temps pleinAbout the RoleLengow, a leading e-commerce platform, is seeking a highly skilled Customer Support Officer to join their team. As a key member of the Customer Success team, you will be responsible for providing exceptional support to merchants, ensuring their satisfaction with the Lengow platform, and resolving any technical issues that may arise.Key...
-
Customer Support Specialist
il y a 4 semaines
Nantes, Pays de la Loire, France Lengow Temps pleinAbout the RoleLengow, a leading e-commerce platform, is seeking a highly skilled Customer Support Officer to join its Customer Success team. As a key member of the team, you will be responsible for providing exceptional support to merchants, ensuring their satisfaction with the Lengow platform, and resolving any technical issues that may arise.Key...
-
Customer Support Specialist
il y a 3 semaines
Nantes, Pays de la Loire, France Lengow Temps pleinAbout the RoleLengow, a leading e-commerce platform, is seeking a highly skilled Customer Support Officer to join its Customer Success team. As a key member of the team, you will be responsible for providing exceptional support to merchants, ensuring their satisfaction with the Lengow platform, and helping them make the most of its features.Key...
-
Customer Support Specialist
il y a 4 semaines
Nantes, Pays de la Loire, France Lengow Temps pleinAbout the RoleLengow, a leading e-commerce platform, is seeking a highly skilled Customer Support Officer to join its Customer Success team. As a key member of the team, you will be responsible for providing exceptional support to merchants, ensuring their satisfaction with the Lengow platform, and helping them make the most of its features.Key...
-
Customer Support Specialist
il y a 3 semaines
Nantes, Pays de la Loire, France Lengow Temps pleinAbout the RoleLengow, a leading e-commerce platform, is seeking a highly skilled Customer Support Officer to join its Customer Success team. As a key member of the team, you will be responsible for providing exceptional support to merchants, ensuring their satisfaction with the Lengow platform, and helping them make the most of its features.Key...
-
Customer Support Specialist
il y a 6 jours
Nantes, Pays de la Loire, France Lengow Temps pleinAbout the RoleLengow, a leading e-commerce platform, is seeking a skilled Customer Support Officer to join its Customer Success team. As a key member of the team, you will be responsible for providing functional and technical support to merchants, ensuring their satisfaction with the Lengow/Netrivals platform.Main ResponsibilitiesProvide timely and accurate...
