Client Relationship Executive

Il y a 2 mois


Paris e, France Oxford Economics Temps plein

**ENTREPRISE ET POSTE**

Oxford Economics fondé au sein de l’Université d’Oxford, est un cabinet leader en analyse quantitative de l’économie mondiale avec une présence globale (22 bureaux) en forte croissance, avec le bureau de Paris en tête de ce développement.

Ses services de prévisions économiques (études et bases de données), sont proposés sous forme d’abonnements & softwares (SaaS). Son expertise repose sur son modèle macroéconomique (le plus utilisé au monde) et couvre 200 pays & 100 industries, en proposant des scenarios prospectifs de l’économie mondiale au travers de scenarios alternatifs. Ses services s’adressent principalement aux entreprises multinationales, ainsi qu’aux gouvernements et grandes institutions avec des interlocuteurs de haut-niveau (C-Level).
- Contribuer au renouvellement et à l'augmentation des ventes des clients abonnés existants.
- Augmenter l'utilisation des services d'abonnement par les clients et élargir les bases d'utilisateurs.
- Intégration des nouveaux utilisateurs clients, y compris la configuration des comptes individuels et la formation aux services.
- Identifier de manière proactive les utilisateurs/comptes à risque, et développer un plan d'engagement avec ces clients.
- Devenir compétent sur SalesForce, pour enregistrer les interactions avec les clients, y compris les ventes, les augmentations, les annulations et les questions des clients.
- Travailler avec l'équipe pour identifier le potentiel d'augmentation des ventes et les risques d'annulation, et aider à créer une stratégie pour gérer les renouvellements.
- Travailler avec le département des comptes pour gérer les paiements et les factures en retard.
- Assister aux webinaires, séminaires et événements liés au marché et aux clients.
- Répondre à des questions clients et assurer la liaison avec les BD, les économistes ou l'IT concernés, le cas échéant.
- Maîtriser la navigation sur le site Web et la base de données.
- Expliquer aux clients la valeur et les cas d'utilisation potentiels des produits d’OE.
- Maîtriser la gestion des profils des clients dans Salesforce et d'autres options de livraison telles que l'API et d'autres plateformes compatibles avec des tiers.
- Travailler avec l'équipe pour produire des mailings réguliers axés sur le contenu.
- Informer les clients de l'évolution des produits et des événements et séminaires en ligne à venir.
- Devenir compétent sur les logiciels d'utilisation des clients pour le reporting interne et le support client.
- Travailler avec le marketing pour organiser des événements et des webinaires pour les clients.

**DESCRIPTION PROFIL**

Le profil recherché sera rigoureux, autonome et à l'écoute. Il devra avoir un profil de formation supérieure (Bac +2, 3, 4 ou 5). La maitrise des outils CRM sera appréciée, jusqu’à 3 ans d’expérience requis.

**LANGUES**

Français (langue natale), anglais (courant)

**DATE DEBUT**

01/09/2023 (flexible)

**DURATION**

CDI

**REMUNERATION**

Remuneration competitive, selon profil

**POSTULER**

Lettre de motivation et CV

Type d'emploi : Temps plein, CDI
Statut : Cadre

Salaire : 40 000,00€ par an

Avantages:

- Prise en charge du transport quotidien
- Travail à domicile

Programmation:

- Période de travail de 8 Heures

Capacité à faire le trajet ou à déménager:

- 75116 Paris 16e: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Exigé)

Lieu du poste : Télétravail hybride (75116 Paris 16e)



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