Stagiaire - Customer Success

Il y a 3 mois


Paris, France La Route des Langues Temps plein

**Apex Education**, pilier dans l'univers des voyages linguistiques grâce à ses marques emblématiques - La Route des Langues, Séjours Home Abroad à Paris et Keiron Education à Milan - est reconnue pour son engagement à offrir des expériences éducatives enrichissantes. Avec des programmes allant des écoles d'été au Royaume-Uni à des projets de volontariat au Costa Rica, notre mission est de garantir une solution parfaite à chaque client, enrichie par un service personnalisé et impeccable.

Pour l'année universitaire en cours, nous recherchons à nouveau un stagiaire pour rejoindre notre équipe des Opérations à Paris. Ce rôle est crucial dans la coordination de nos programmes linguistiques à l'étranger, garantissant des expériences inoubliables pour nos clients.

**Quelles seront tes responsabilités ?**

Au sein de l'équipe des Opérations et sous la direction de notre COO, tu seras impliqué(e) dans:

- La communication directe avec nos clients et partenaires pour fournir un accompagnement de premier ordre.
- Le travail avec des écoles partenaires et coordinateurs locaux pour assurer des séjours linguistiques de qualité.
- La traduction de documents, création de factures et de documents de voyage essentiels au bon déroulement des séjours.
- La réalisation de suivis administratifs et d'entretiens pour évaluer le niveau de langue des participants.

**Ton stage sera réussi si**:

- Tu manifestes une grande flexibilité et une forte autonomie, avec une motivation et une confiance en toi indéfectibles.
- Tu démontres une attention aux détails et des compétences exceptionnelles en gestion de la relation client.
- Tu possèdes une excellente maîtrise du français et de l'anglais, à l'oral comme à l'écrit, ainsi qu'une bonne connaissance des logiciels informatiques.

**Tu es la personne qu’il nous faut si**:

- Tu es organisé(e), capable de jongler entre plusieurs projets sans perdre de vue la qualité.
- Le travail en petite équipe te motive et tu es prêt(e) à embrasser une grande variété de tâches.
- Fort(e) d'une expérience en service client, tu sais communiquer clairement et efficacement.

**Tu es vraiment la perle rare si**:

- Passionné(e) par les langues et les cultures, tu cherches à contribuer à la mission éducative de notre entreprise.
- Ton intérêt pour les voyages et l'apprentissage interculturel te pousse à innover dans la manière dont nous servons nos clients.
- Tu es inspiré(e) par l'idée d'améliorer constamment nos offres pour maximiser l'impact éducatif de nos séjours.

**Dates**: Du lundi 25 mars au vendredi 30 août 2024 (d'autres dates et durées peuvent être envisagées).

**Gratification**: Gratification de stage standard en France (environ 639€/mois) + titre de transport.

**Lieu**: 22 avenue Victor Hugo, 75116, Paris.

Rejoignez-nous pour faire partie d'une équipe dédiée à l'excellence éducative et à la transformation des séjours linguistiques en expériences de vie inoubliables.

Type d'emploi : Stage
Durée du contrat : 6 mois

Rémunération : 660,00€ par mois

Avantages:

- Prise en charge du transport quotidien
- Travail à domicile occasionnel

Horaires:

- Du lundi au vendredi
- Flextime
- Travail en journée

Lieu du poste : En présentiel



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