International Customer Experience Specialist
Il y a 6 mois
**Job Outline**:
We are looking for an International Customer Experience Specialist to join our Customer Experience Team. This is a diverse role and we are looking for someone who is passionate about providing the best experience and will drive to ensure such experience; who is interested in working in the start-up industry and with investors; and who is bi-lingual and can speak English and French fluently.
**Who we are**:
As a leading European retail investment marketplace, Crowdcube raises finance for
Europe’s hottest high-growth businesses by giving investors the opportunity to backbusinesses they believe in. Having amassed an investor community of over 1 million people, which has funded over 1,000 businesses, Crowdcube was named the most active investor in private equity in 2020. Crowdcube was inspired by an unshakable belief in entrepreneurs that dream big,push at the edges and want to make a difference. Our mission is to democratise investment, helping to fuel the next generation of business who want to leave a mark on the world.
Since founding in 2011, we’ve successfully funded over 1,000 campaigns with brands from across the globe, such as 900.care, Hopaal, Qonto, GreenGot, Matera, Cowboy, Monzo, Heura, Brewdog, Grind, Mintos and what3words.
**Duties will include (but not limited to)**:
- Being the first point of contact for investors and companies in the EU and UK to support and resolve their queries in-line with our SLAs.
- Work with other departments to get the information you need to support and resolve investor and company queries.
- Participate in meetings to keep up to date with other departments and funded companies' actions.
- Inputting significant events into a shared calendar.
- Handling investor complaints in the first instance, and escalating as per procedure.
- Send investor updates via our CRM system.
- Assist the Payments Team with investor queries regarding their payments when needed.
- Assist the Payments Team with payments when needed.
- Assist and cover the Payments Team during periods of annual leave.
In addition, support the CX Team Lead to continuously improve the customer experience, this includes (but not limited to):
- Being proactive and raising areas of improvement.
- Raise product issues and work with our Engineering Team in resolving in a timely manner.
- Assisting in business localisation and carrying out translations.
- General support to CX Team Lead.
**Ideally you will**:
- Have great language skills and be fluent in English and French.
- Additionally, fluency in Spanish is desired but not essential.
- Previous experience in a customer related role.
- Excellent customer service skills.
- Meticulous attention to detail.
- Extremely organised with the ability to prioritise your own workload and manage your own time effectively.
- Adaptability in the face of changing and short-notice deadlines.
- Proven knowledge of MS Office and Google Apps for work.
In addition, resonate with the following:
- Start-up DNA: Be resilient, get things done, 80/20, are comfortable with uncertainty, adaptable to change, used to working in a fast-paced and ever-changing environment and know when to fight for the right thing and when to say no.
- Communicator: Articulate, Persuasive, Good listener, Empathetic
- Questioning: Curious, Open-minded, Comfortable expressing their opinions,Healthy disrespect for the status quo
- Methodical: Logical, Data-driven, Well informed
- Practical: Detail oriented, Pragmatic, Organised, Good under pressure
- Energetic: Outgoing, Passionate, Joyful, Positive, Optimistic, Bias to action Negotiation and Sales ability: Persuasive, Empathetic, Focused, Target driven
- Creative: Insightful, Innovative, Problem Solver
**What we are offering**:
We like to nurture talent and ensure members of our team develop and hone their skills through training, attending conferences and subscriptions to online courses. We’re passionate and hard-working, and we take care of our team:
- 26k - 29k Euros DOE
- 25 days holiday + bank holidays + holiday for tenure
- Access to Plumm, a mental health platform
- Access to Sunlight - a learning & development platform with a €1000 training and wellness budget per year
- Weekly demos to show what we're working on, monthly team meetings
- Company perks such as fruit, snacks, fitness classes and weekly office beers
- ** benefits to be confirmed depending on location - please ask for more information regarding benefits in France**
Our interview process typically consists of an initial phone screen, an interview with the hiring manager and a task, followed by a final interview with other members of the team. There aren't any trick questions and the task will typically be based on a real scenario the team have worked on.
Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender,
-
International Customer Service Officer
Il y a 2 mois
Paris, France Kaplan International Temps plein**International Customer Service Officer** **CDI/CDD à partir de janvier 2025** **Qui sommes-nous**: Chaque jour, Kaplan International Languages aide des personnes à réaliser leurs rêves de voyager à l'étranger pour apprendre des langues et découvrir le monde en immersion totale. Si vous avez une passion pour le voyage et l'éducation, avec une...
-
Customer Experience Specialist
il y a 4 semaines
Paris, Île-de-France Brevo Temps pleinCustomer Experience RepresentativeBrevo is a leading Customer Relationship Management (CRM) suite that enables organizations to connect with people using technology for their success. Our platform provides a unified view of the entire customer journey, empowering businesses to grow with intuitive marketing and sales tools.Responsibilities:Manage and resolve...
-
International Customer Service Officer
Il y a 2 mois
Paris, France Kaplan International Languages Temps pleinInternational Customer Service Officer CDI/CDD à partir de janvier 2025 Qui sommes-nous : Chaque jour, Kaplan International Languages aide des personnes à réaliser leurs rêves de voyager à l'étranger pour apprendre des langues et découvrir le monde en immersion totale. Si vous avez une passion pour le voyage et l'éducation, avec une...
-
Customer Experience Agent
Il y a 6 mois
Paris, France CooperSurgical Temps pleinCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the...
-
Customer Support Specialist
Il y a 6 mois
Paris 9e, France Aircall Temps plein**About the role**: As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so,...
-
Stage - Customer Experience
Il y a 6 mois
Paris, France Horace Temps plein**Description du poste**: Horace recherche un(e) Stagiaire Customer Experience pour une durée de 6 mois à partir du mois de septembre pour compléter la team Customer. La Team Customer a pour mission d’offrir la meilleure expérience client aux utilisateurs de notre marque. **Responsabilités**: Au sein de l’équipe Customer Experience est...
-
Customer Experience Specialist
Il y a 6 mois
Paris, France Hager Electro SAS Temps pleinL’expérience et la satisfaction client sont vos domaines de prédilection ? La gestion de projets dans un contexte international vous inspire ? Vous êtes prêt.e à relever un nouveau challenge dans une équipe dynamique, innovante et orientée client ? Hager Group est fait pour vous ! Nous sommes à la recherche de notre futur.e **Customer Experience...
-
Customer Experience Specialist
Il y a 6 mois
Paris, France Hager Group Temps pleinDescription: - L’expérience et la satisfaction client sont vos domaines de prédilection ? La gestion de projets dans un contexte international vous inspire ? Vous êtes prêt.e à relever un nouveau challenge dans une équipe dynamique, innovante et orientée client ? Hager Group est fait pour vous ! Nous sommes à la recherche de notre futur.e...
-
Customer Experience Specialist, German Market
Il y a 6 mois
Paris, France DentalMonitoring Temps pleinDental Monitoring is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team! **What are the value added of Dental Monitoring’s solutions for its clients** ✦ Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform ✦ DentalMonitoring brings the...
-
Customer Experience Agent
Il y a 6 mois
Paris, France CooperCompanies Temps pleinCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the...
-
Customer Success Specialist
il y a 4 semaines
Paris 9e, France Dayuse.com Temps pleinDayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment: there are as many possibilities as there are hotels to discover for a few hours, close to you! Transforming hotels into living spaces is Dayuse’s aim, while making this new lifestyle trend increasingly more...
-
Medical Information Customer Experience Specialist
Il y a 6 mois
Paris, France Pfizer Temps pleinMission: Providing Medical Information about Pfizer medications to healthcare professionals and consumers. Duties will include: - The Medical Information Customer Experience Specialist (MICES) provides technical and medical information with high degree of quality customer service in the local language. - Researching and preparing responses for health care...
-
Customer Experience Solutions Specialist
il y a 7 jours
Paris, Île-de-France Goodays Temps pleinJob Description:Goodays, Europe's leading Customer Experience Management Platform, is seeking a highly skilled Engagement Manager to join our team. As an Engagement Manager, you will play a crucial role in driving customer success and ensuring the smooth implementation of our solution.Key Responsibilities:Partner with sales managers to close deals and...
-
Medical Information Customer Experience Specialist
il y a 1 mois
Paris, France Pfizer Temps pleinMission: Providing Medical Information about Pfizer medications to healthcare professionals and consumers. Duties will include: - The Medical Information Customer Experience Specialist (MICES) provides technical and medical information with high degree of quality customer service in the local language. - Researching and preparing responses for health care...
-
International Customer Service Manager
Il y a 6 mois
Paris, France VTE France Temps pleinWe are a rapidly growing French industrial startup making significant strides on the international stage, particularly across Europe. As we continue to expand, we are looking for an International Customer Service Manager to join our team and help us deliver exceptional service to our global clientele. As the International Customer Service Manager, you will...
-
Customer Success Specialist
Il y a 5 mois
Paris 9e, France Dayuse.com Temps pleinDayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment: there are as many possibilities as there are hotels to discover for a few hours, close to you! Transforming hotels into living spaces is Dayuse’s aim, while making this new lifestyle trend increasingly more...
-
Customer Experience Advisor
il y a 3 semaines
Paris, France Anchor Temps pleinJob Title: Customer Experience Advisor Department: Customer Experience Hub Location: Bradford Salary: £24,000 per annum, rising to £25,000 after a successful probation About the Role: As a Customer Service Advisor in our Customer Experience Hub, you will provide assurance, assistance and practical support to Anchor colleagues and our...
-
Senior Customer Experience Sales Specialist
il y a 1 mois
Paris, Île-de-France Sprinklr Temps pleinDescriptionJob SummaryWe are seeking a highly motivated and results-driven Senior Customer Experience Sales Specialist to join our team at Sprinklr. The successful candidate will be responsible for identifying and driving net-new Sprinklr Service opportunities across existing customers and new logos.Key ResponsibilitiesPartner with AE's in their division on...
-
Customer Experience Manager
Il y a 6 mois
Paris 2e, France Native Union Temps plein**Join Native Union!** Welcome to the modern lifestyle, where technology empowers new ways of living, where we’ve learned we need less, but better. At Native Union, we offer a curated selection of everyday essentials, for those who value craft and quality. We are now seeking a driven, proactive and curious Customer Experience Manager to modernize and...
-
Enterprise Sales Specialist
il y a 4 semaines
Paris, Île-de-France Sprinklr Temps pleinSales and Business Development Role At Sprinklr, we are looking for a highly motivated and experienced sales professional to join our team. As an Enterprise Sales Specialist - Customer Experience, you will be responsible for identifying and driving net-new Sprinklr Service opportunities across existing customers and new logos. You will partner with AE's in...
