Epoka - Technical Account Management - Notebook Pc

il y a 3 semaines

Paris er, France EPOKA Temps plein

We are looking for a PC/Windows expert with a noticeable experience on a hw manufacturer company or IT solutions reseller with a deep technical background to support our sales team in presales activities for both Large Medium and Small accounts.

Must have:

- 6-8 Years’ experience in pre-sales, and recognized as a customers trusted advisor; focused on the full customer experience and satisfaction
- Experience in working in coordination with hw and solutions resellers to identify customer needs and construct an adapted solution
- Strong technical knowledge on PC devices for Masters Image creation, maintenance and deployment
- A proven IT environment track record, ideally in high-end products and solutions for IT Admins to Deploy and Manage PC fleets
- Deep expertise across one or more hardware infrastructure technologies (PC, Server, Networking) combined with exposure to solution stacks involving Virtualization or Containerization
- Microsoft Admin and other Windows related certification
- Understand Industry trends, business strategy and be willing to learn new technologies
- A proven ability to support Sales to develop and close business opportunities.
- Self-motivated and ambitious, autonomous but team-oriented
- Pre-Sales
- Accompany the Sales teams during the pre-sales meeting to introduce Notebook PCs products and relevant Solutions and Services
- Work across assigned customers throughout the full life cycle of the sales process, engaging even in C level discussions
- Act as the key technical interface between the customer, the Channel and all relevant divisions.
- Build and maintain a deep understanding of the assigned customers’ environments linked to the Notebook PCs
- Provide excellence in technical advocacy and strategic advice to internal teams, to the Channel and the customer
- Develop a high level of intimacy with existing customers and build new relationships to quickly develop trust, reliability and credibility
- Work in alignment with relevant Vendors & Partners and coordinate all technical pre-sales activities to foster Samsung products and relevant solutions and services adoptions
- Post-Sales
- Recognized point of escalation regarding the Samsung Notebook PC Products, Solutions and Services.
- Provide a first level of guidance to customers to minimize customer downtime, granting activities follow up and risks mitigation,
- Ensure resolution and contingency plans are followed and technical problem resolutions proceed as per process commitments
- Anticipate and escalate internally risks and propose steering actions
- Reporting
- Generating and maintaining regular internal and external communication updates and reports

Nice to have:

- Business Development attitude to foster business with existing partners and identify new ones
- Prospecting and qualifying new customers and selling through strategic partners
- Develop strong knowledge in licensing, negotiation and relationship skills

Type d'emploi : Temps plein, CDI
Statut : Cadre

Salaire : à partir de 3 000,00€ par mois

Avantages:

- Prise en charge du transport quotidien

Programmation:

- Du lundi au vendredi
- Travail en journée

Types de primes et de gratifications:

- Prime semestrielle

Lieu du poste : Télétravail hybride (75001 Paris 1er)

Date de début prévue : 19/02/2024

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