Customer Care Officer
il y a 3 semaines
**Bonjour**
**Paris.**:
**Welcome**
**to our World.**:
**Customer Care Officer (f/m/d)**:
**Your responsibilities**:
As part of our Customer Care Exchange & Registries team, you will mainly work with the Exchange related tasks. You will guide the members through the admission processes on our Exchange, as well as help with daily customer support, you will assist clients of all sizes and nationalities, handling their admission on our Exchange and/or expansion on all asset classes and markets at EEX.
During the admission process, you will be responsible for:
- Guiding the prospect through the different parts of the onboarding process while being the central point of contact,
- Ensuring that the prospect meets legal, regulatory, and technical requirements to be admitted at EEX and its Clearing house ECC.
- Organizing and participating to meetings and calls with the prospect and other departments when required.
- Performing technical setups and coordinating with internal departments for the admission of the prospect to our Exchange.
For all existing members, you will be responsible for:
- Being the first point of contact for all customer incoming requests, such as change of contacts or tradable product extensions.
- Processing and saving all incoming documentation.
- Performing the necessary setups to enable access to our products.
- Defining, maintaining, and improving processes, in close cooperation with other colleagues, in order to ensure client satisfaction and compliance with Exchange rules, policies and guidelines.
Customer Care being in a central position you will be in daily contact with members external partners, and internal teams like such as Sales, Market Operations, Business Development, ECC, Reporting and Legal departments. In the long run, as a permanent member of the team, you will be trusted with taking part in all kinds of projects involving the team, assuring their implementation by building processes around it and sharing the knowledge with the rest of the team.
In doing so, you will become a valued partner for different stakeholders inside EEX Group as well as for external parties. In return you will receive a great deal for your outstanding performance from your team. After all, we value the exchange of ideas, working together and encouraging each other to become better.
We call it: The exchange mindset.
**You bring along**:
- University Degree (preferably with a focus on business administration, back-office management)
- and/or experience in back/middle office
- Ability to work in a team, strong communication skills, flexibility, and reliability.
- Excellent written and verbal communication skills in English. French and German is a plus.
- Interest in working in a multi-cultural environment.
- Good knowledge of the Microsoft Office environment.
**What we can offer you**:
- Attractive salary package with many benefits including meal allowance, sports, and recreational events.
- Personal development thanks to extensive training and learning opportunities.
- A place in a dynamic and international team within EEX Group and Deutsche Börse Group.
- A long-term perspective in the constantly growing and evolving energy industry.
**Welcome**
**to our World.**:
**Hello from EEX.** As a leading commodity exchange in Europe, we develop, operate and connect the markets for global energy and commodity trading from Paris and 20 other worldwide offices. What’s the secret to our success? We are an expert team of dynamic individuals that drive forward exciting projects while sharing experiences, celebrating success and creating memories, together.
-
Customer Care
il y a 1 mois
Paris, Île-de-France Welcome to the Jungle Temps pleinWe are seeking a Team Lead Customer Care to join us and lead our Customer Care Team in providing exceptional support to our clients.As the Team Lead Customer Care, you will play a pivotal role in leading and developing our Customer Care team to ensure the delivery of outstanding support to our clients. Reporting directly to our Head of Customer Experience,...
-
Customer Care Officer
il y a 4 semaines
Paris, France European Energy Exchange AG Temps plein**Bonjour** **Paris.**: **Welcome** **to our World.**: **Customer Care Officer - Registries (M/F/d)**: **Your responsibilities**: As part of our Customer Care Exchange & Registries team, you will mainly work with the Registries related tasks. You will participate in the implementation of new procedures to reinforce the admission process, guide the members...
-
Customer Care Representative
il y a 1 mois
Paris, France EGERIE Temps pleinReady to join a visionary, international and rapidly growing company?Customer Care RepresentativeSummary:EGERIE is seeking a Customer Care Representative to join our dedicated customer care team. EGERIE is a leader in the cyber risk analysis and management arena in Europe and is looking to drive hyper-growth throughout the EMEA Team.OverviewEGERIE offers a...
-
Customer Care Officer
il y a 4 semaines
Paris 8e, France Concilio Temps plein**Offre de poste - Customer Care Officer** **Qui sommes-nous?** Concilio est une plateforme digitale de santé mise à disposition des entreprises pour leurs salariés et leur famille via une conciergerie haut niveau assurant une prise en charge de qualité pour le bien-être de ses utilisateurs. Merci de bien lire l’offre en entier avant de...
-
Customer Care Officer
il y a 4 semaines
Paris 8e, France Concilio Temps plein**Offre de poste - Customer Care Officer** **Qui sommes-nous?** Concilio est une plateforme digitale de santé mise à disposition des entreprises pour leurs salariés et leur famille via une conciergerie haut niveau assurant une prise en charge de qualité pour le bien-être de ses utilisateurs. Merci de bien lire l’offre en entier avant de...
-
Customer Care
il y a 1 mois
Paris 8e, France MARATHON DES SABLES Temps plein**MDS - Customer Care (Stage)** **L’entreprise**: **Le Marathon des Sables** est un évènement international, proposant une aventure d'une semaine à 12 jours mêlant course à pied/randonnée dans le désert et tourisme, attirant entre 300 et 1200 participants par édition. Fondé en 1986, il a connu plus de 50 éditions dans divers pays tels que le...
-
Customer Care Officer 2
il y a 1 mois
Paris, France Getpro Temps pleinJob Description: You will experience a unique position in the company, as Bits Customer Care team's second employee, with an opportunity to grow as the company grows. You will be the main interface between Bits and its users, supporting them from onboarding to post-purchase. You will be constantly exposed to our communities of sellers and users, You'll...
-
Customer Care
il y a 6 jours
Paris, France Black Belt Temps pleinPour une startup e-santé en hyper croissance, nous recherchons un(e) Customer Care qui intégrera le pôle du suivi clientèle et viendra en aide aux utilisateurs de la plateforme.Les missions principales sont : Apporter des réponses aux questionnements et problématiques des utilisateurs (clients, médecins, pharmaciens) en téléconsultationDévelopper...
-
Customer Care Officer Registries, Limited Position
il y a 1 mois
Paris, France European Energy Exchange AG Temps plein**Your tasks**: As part of our Customer Care Exchange & Registries team, you will mainly work with the Registries related tasks. You will guide the members through the admission processes on our Registries and help processing the operational tasks of the customer support. During the admission process on the various Registries, you will be responsible...
-
Customer Care Lead
il y a 4 semaines
Paris, France Virtuo Temps pleinSince 2016, Virtuo is your car, but in your pocket (not parked on city streets). From Paris to many other European capitals, we’re bringing all the freedom of driving without the burdens of owning a car for you, our cities & the planet. Our vision is a future with no personal cars. * Key Facts* \uD83D\uDCF2 +2,500,000 downloads \uD83D\uDC64 +150,000 users...
-
Customer Care
il y a 1 mois
Paris 8e, France mycawan Temps pleinChez mycawan, le Customer Care est l’interlocuteur privilégié du client. Via des canaux de communication téléphonique ou mail, il/elle apporte au client des réponses à ses interrogations sur l’utilisation système, une assistance dans le traitement des problématiques rencontrées et une écoute attentive à ses besoins et ses axes...
-
Customer Care Officer
il y a 4 semaines
Paris, France Belveo Temps plein️ Belveo, c’est quoi ? C’est une marque d’équipement de jardin qui innove pour offrir des produits design et qui durent longtemps. Notre raison d’être : protéger les moments de vie en extérieur. Au delà de proposer des produits résistants, nous travaillons activement à la réduction de l'impact environnemental de nos gammes. **Nous...
-
Customer Care Data Analyst
il y a 1 mois
Paris, France Doctolib Temps pleinDoctolib recrute un.e nouvel.le analyste à compter de septembre 2023 pour intégrer le département Customer Care Performance. Cette équipe accompagne les transformations organisationnelles des équipes Customer Care, du Support Client à l'escalade aux équipes Tech (+ de 300 personnes), dans un contexte de forte croissance avec l'objectif de d'offrir...
-
Customer Care
il y a 1 mois
Paris 9e, France Talysio Temps pleinTALYSIO, Agence de Conseil en Recrutement & Intérim, est spécialisée dans la recherche et la sélection de profils Top & Middle Management. Nous recherchons pour le compte de notre client un customer care **Rôles & Responsabilités**: Startup dans la formation médicale recherche son futur customer care. **Vos missions sont les suivantes**: - Assurer...
-
Customer Care Specialist
il y a 4 semaines
Paris, France PlayPlay Temps pleinPlayPlay is the video creation platform that enables marketing and communication teams to turn any message into a memorable video. Since 2017, PlayPlay has been growing exponentially: - 2500+ large and mid-sized companies across the globe (including two-thirds of the CAC40)- 230+ employees in Paris, New York and Berlin;- 65 M$ raised (series A and B);-...
-
Customer Care
il y a 1 mois
Paris, France La Criée Temps pleinDescription du poste et Missions Chez mycawan, le Customer Care est l’interlocuteur privilégié du client. Via des canaux de communication téléphonique ou mail, il/elle apporte au client des réponses à ses interrogations sur l’utilisation système, une assistance dans le traitement des problématiques rencontrées et une écoute attentive à ses...
-
Customer Care
il y a 1 mois
Paris 8e, France Mycawan Temps pleinDepuis 2017 notre start-up mycawan by Netresto propose à tous les restaurateurs, un logiciel de gestion SAAS pour les suivis quotidiens du personnel, des autocontrôles HACCP du plan de maîtrise sanitaire et de la gestion des marchandises. Elle est la seule sur le marché à proposer ces 3 solutions intégrées : HACCP, RH et Gestion des matières ! La...
-
Customer Care Supervisor
il y a 1 semaine
Paris, France Polène Temps pleinLA MAISON POLENEFondée en 2016 par trois frères et sœurs, la maison française Polène crée une collection de maroquinerie qui allie minimalisme et exploration créative pour proposer des formes singulières et signatures obtenues par un savoir-faire artisanal d’excellence.Le cuir, issu exclusivement de tanneries italiennes et espagnoles certifiées,...
-
Customer Care
il y a 4 semaines
Paris 9e, France INFOPRO DIGITAL Temps pleinLe groupe Infopro Digital recrute un Customer Care Specialist en CDI pour rejoindre son entité Eventmaker. Eventmaker est une pépite du numérique français avec un objectif : fournir aux organisateurs d’événements (organisateurs de salons, congrès ou conférences, agences événementielles, entreprises, écoles) une plateforme SaaS all-in-one pour...
-
Senior Operations Strategy Analyst
il y a 1 jour
Paris, France Doctolib Temps plein**Job description**: **What you'll do**: Doctolib is recruiting 2 Senior analysts to join the OperationsStrategy team! As member of the Operations team, you will lead the creation, structuring and scaling of the Customer Care teams (+400 people). In this critical role, you will work closely with the Executive team and Operations Directors, to launch and...