Head of Customer Success
il y a 22 heures
Head of Customer Success (Remote from France) This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in France. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers. The role requires strategic oversight of the entire customer lifecycle from onboarding and adoption to renewals and advocacy while collaborating closely with Sales, Marketing, and Product teams. You will use data‑driven insights to optimize processes, enhance customer experience, and foster long‑term partnerships. This is a high‑impact position in a fast‑paced, high‑growth environment, offering the opportunity to shape both strategy and execution. Accountabilities: Lead and develop a high‑performing Customer Success team, ensuring revenue retention and growth targets are met Own Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansions Define and execute structured expansion strategies, optimizing upsell and cross‑sell opportunities Align with Sales, Marketing, and Product teams to champion the customer voice and maximize engagement Monitor customer health, enhance onboarding, adoption, and long‑term success Leverage data insights and customer feedback to improve processes and customer satisfaction Drive multi‑year renewals, scalable advocacy programs, and case studies Requirements: 6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaS Proven track record in driving customer retention, expansion, and satisfaction at scale Strong leadership skills with the ability to inspire and grow high‑performing teams Data‑driven mindset with expertise in customer success metrics, account management, and analytics Exceptional communication skills, with experience working with C‑level executives Ability to thrive in a fast‑paced, high‑growth startup environment Familiarity with customer success tools, CRMs, and best practices Fluency in English Benefits: Competitive salary and performance‑based incentives Stock options or equity opportunities Comprehensive health insurance Annual company trip to a secret location Dynamic and inclusive startup culture Opportunity to lead and shape the Customer Success function in a high‑growth environment Flexible and supportive work environment Why Apply Through Jobgether? We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 #J-18808-Ljbffr
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Remote Head of Customer Success
il y a 21 heures
Tremblay-en-France Jobgether Temps pleinA leading recruitment agency seeks a Head of Customer Success to lead their Customer Success team remotely from France. This role involves driving customer retention and satisfaction by managing a high-performing team and collaborating across departments. Candidates should have over six years of relevant experience, with a strong data-driven mindset and...
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Customer Success Manager
il y a 1 semaine
Rue de Cléry, Paris, France Apiday Temps pleinAfter raising a big seed round from prominent European venture capital and impact firms, we are looking for a Customer Success Manager to join our team in Paris. The management team is experienced, ambitious and gathers serial entrepreneurs, investors and data scientists.You will work directly with the Head of Customer Success, helping Apiday deliver a best...
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Remote Head of CRM
il y a 18 heures
Tremblay-en-France Jobgether Temps pleinRemote Head of CRM This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Head of CRM. In this role, you will develop and implement an omnichannel CRM strategy that enhances the value of the customer database. You will lead a dynamic team, ensuring that all CRM processes and technologies are optimized and...
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Head of Customer Service
il y a 5 jours
Roissy-en-France Zongteng Group(纵腾集团) Temps pleinJob description: - Responsible for the daily operation and management of the customer service team, including department workflow, systems, personnel planning, etc., to ensure efficient operation of department work - Responsible for formulating and implementing the job responsibilities of department personnel, clarifying work requirements, work objectives,...
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Head of Delivery
il y a 2 semaines
France NovaLend Temps pleinContexteNovaLend Tech Solutions conçoit une plateforme SaaS innovante pour la gestion automatisée et sécurisée des contrats de leasing B2B. Notre solution est utilisée par des banques, industriels et courtiers pour piloter l'ensemble de leur chaîne de valeur.Nous recherchons un(e) Head of Delivery pour structurer, piloter et faire grandir notre pôle...
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Head of Sales
il y a 1 semaine
Rue Henry Monnier, Paris, France NUMA Temps pleinMissionPiloter la croissance business de NUMA sur l'ensemble de ses activités B2B.Dans un contexte d'évolution du modèle commercial, le poste de Head of Sales est un rôle clé chez NUMA. Il implique un fort niveau d'autonomie et de responsabilité sur la qualité de la croissance, les arbitrages business, la structuration des pratiques de vente et la...
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Customer Success Manager
il y a 2 semaines
Rue du Petit-Musc, Paris, France Episto Temps pleinTon équipe Tu rejoindras la dream team Operations :Marie : Head of OpsJuliette, Lucie, Célia & Nguyen : Customer Success ManagerGwenn & Estelle : Traffic Manager Ta mission Tu soutiens nos clients dans l'élaboration de questionnaires engageants et efficaces.Tu programmes les questionnaires dans notre plateforme.Tu surveilles l'avancement des études et...
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Customer Success Manager H/F
il y a 5 jours
Allée Clémentine Denan, Lille, France Axomove Temps pleinAnimé directement par la Head Of Customer Success, nous recherchons un Customer Success Manager afin de faire réussir les déploiements, la formation, le suivi de notre solution auprès de nos clients hôpitaux/centres de rééducation en vue de les fidéliser et intensifier la prescription du DMN Axomove Therapy.Missions :Construire une relation de...
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Remote Head of AI Delivery
il y a 21 heures
Tremblay-en-France Medium Temps pleinA technology consultancy in Île-de-France seeks a Head of Delivery to oversee AI project delivery and enhance client experiences. This role involves designing delivery processes, implementing frameworks for quality, and leading a diverse team of specialists. Candidates should have over 8 years of experience in managing complex software projects, strong...
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Customer Success Manager – French Speaker
il y a 1 semaine
France RealAdvisor Temps pleinRemote Customer Success Manager Full-time | Remote Shape the Future of the Real Estate Market with Us Open to candidates based outside SwitzerlandRealAdvisor is an innovative real estate platform that attracts millions of users every year. Since our founding in 2017, we have been committed to transforming the real estate market by increasing transparency and...
