Reservations Coordinator

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Reservations Agent Job Description

We are seeking a highly skilled and dedicated Reservations Agent to join our Portfolio team. As a key member of our team, you will be responsible for centrally managing reservations for a portfolio of 4 key Accor properties across Sydney, Melbourne, and Brisbane.

Key Responsibilities:
  • Process and input all reservations types using the hotel PMS within the same working day.
  • Respond to guest calls according to hotel policy and ensure an outstanding guest experience.
  • Ensure accurate data is recorded for all reservations.
  • Maintain up-to-date reservation records.
  • Communicate with guests in a timely manner, in line with company policy and procedure.
  • Maximise yield in both occupancy and rates through a positive selling approach.
  • Assist in keeping all information accurate and up-to-date to ensure correct information is provided to guests.
About You:
  • Demonstrate a passion for delivering exceptional guest service over the phone and face-to-face.
  • Have a strong sales focus and the ability to upsell hotel features.
  • Have sound knowledge and application of OPERA.
  • Have a high level of attention to detail.
  • Be a team player with high initiative and the ability to work autonomously.
  • Have excellent written and verbal communication skills.
  • Have intermediate knowledge and application of Microsoft packages and PC usage.
  • Have exceptional organisational and time management skills.
  • Enjoy working in a high-pressure environment.
What We Offer:
  • A fun, diverse, and inclusive culture where you will feel valued and supported.
  • Career progression opportunities as far as your skills and ambitions take you.
  • Extensive local, national, and international discounts on accommodation, food, and beverage, and other hospitality benefits.
  • A team that is passionate about development and growth.

You must have valid and current working rights in Australia.


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