Reservations Coordinator
il y a 4 semaines
We are seeking a highly skilled and dedicated Reservations Agent to join our Portfolio team. As a key member of our team, you will be responsible for centrally managing reservations for a portfolio of 4 key Accor properties across Sydney, Melbourne, and Brisbane.
Key Responsibilities:- Process and input all reservations types using the hotel PMS within the same working day.
- Respond to guest calls according to hotel policy and ensure an outstanding guest experience.
- Ensure accurate data is recorded for all reservations.
- Maintain up-to-date reservation records.
- Communicate with guests in a timely manner, in line with company policy and procedure.
- Maximise yield in both occupancy and rates through a positive selling approach.
- Assist in keeping all information accurate and up-to-date to ensure correct information is provided to guests.
- Demonstrate a passion for delivering exceptional guest service over the phone and face-to-face.
- Have a strong sales focus and the ability to upsell hotel features.
- Have sound knowledge and application of OPERA.
- Have a high level of attention to detail.
- Be a team player with high initiative and the ability to work autonomously.
- Have excellent written and verbal communication skills.
- Have intermediate knowledge and application of Microsoft packages and PC usage.
- Have exceptional organisational and time management skills.
- Enjoy working in a high-pressure environment.
- A fun, diverse, and inclusive culture where you will feel valued and supported.
- Career progression opportunities as far as your skills and ambitions take you.
- Extensive local, national, and international discounts on accommodation, food, and beverage, and other hospitality benefits.
- A team that is passionate about development and growth.
You must have valid and current working rights in Australia.
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