Global Technical Support Specialist for VALD

il y a 1 semaine


Strasbourg, Grand Est, France VALD Temps plein

Company Overview:

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VALD, a pioneering force in human movement analysis, has experienced remarkable growth since its inception in 2015. With a global presence spanning over 30 countries and five offices across four continents, the company continues to thrive. Its diverse team of researchers, clinicians, sports scientists, designers, developers, and engineers drive innovation, providing unparalleled insights into human performance, injury risk, and rehabilitation.

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About the Role:

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We are seeking a highly skilled Technical Support Representative to join our Europe-based team at our Strasbourg office. As a key member of our hybrid support team, you will be responsible for delivering world-class support to our expanding client base, working closely with product and success teams. Your expertise will be crucial in resolving technical issues efficiently, ensuring timely support to our global customers across various products.

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Responsibilities:

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  • Provide top-notch technical support to clients, leveraging your exceptional communication skills and product knowledge.">
  • Collaborate with engineering staff to identify areas for improvement in existing support processes.">
  • Contribute to the smooth operation of the Strasbourg office by handling logistics, including shipping and receiving assets.">
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Requirements:

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To excel in this role, you should possess:

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  • A strong background in technical or client support roles.">
  • Bilingualism, with English as your second language, and excellent written and verbal English skills.">
  • The ability to work effectively in a fast-paced environment and adapt to changing priorities.">
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Benefits:

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At VALD, we offer:

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  • An industry-leading compensation package that recognizes your value.">
  • The latest equipment and remote setup to enable you to perform at your best.">
  • A monthly fitness and wellness allowance to support your well-being.">
  • A monthly co-working space allowance to facilitate productivity.">
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Estimated Salary:

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We estimate an annual salary of approximately $80,000-$100,000 based on the location and industry standards. This figure may vary depending on individual qualifications and experience.

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About VALD:

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Nameed in LinkedIn's Top 25 Startups for 2022 in Australia, VALD is renowned for its innovative technology and people-centric culture. Our employees are our greatest asset, and we strive to provide a supportive and dynamic work environment that fosters growth and collaboration.



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