Technical Account Manager
il y a 1 mois
Reporting to: IT Director – France
Location: Paris, France
OverviewThe Technical Account Manager will be responsible for managing technical integration projects with external partners, from the definition phase to the rollout of the developed and certified solution. The scope of these projects is the integration of Tax Free Shopping (TFS) functionalities into merchant solutions (terminals, POS systems, retail services). These projects can span across multiple countries, mostly within the EU zone.
The ideal candidate must have a strong service ethic and good communication skills, as the role is client-facing, dealing directly with external clients/partners. Position may require travelling.
Responsibilities- Deliver projects within scope, timeline, budget, and in compliance with the processes of Global Blue Professional Services.
- Interface with internal and external project managers and stakeholders to ensure smooth implementation of Global Blue services.
- Support the Commercial Organization with technical consultancy and process guidance.
- Provide 2nd level support to the local Field Service team.
- Create and maintain documentation on owned projects.
- Manage new technical partner integrations, ensuring correct governance of the relationships and required documentation.
- Ensure that the implemented Issuing Solutions are anchored correctly in the GB organization.
- Maintain Country Requirements updated.
- Relate and cooperate mainly with Commercial (local), Field Service (local), Technology and Product (central).
- Experience in managing technical projects with external stakeholders.
- IT educational background.
- Experience in working with virtual and distributed teams.
- Customer consulting services experience.
- Independent and self-motivating personality.
- Working knowledge within the retail industry preferred.
- Solid understanding of Point-of-sale related technology and transactional systems.
- Ability to communicate with external partners in an efficient and structured way.
- Accuracy, ability to analyze situations quickly and identify the correct measures.
- Customer-oriented approach.
- Willingness to enter into technical details.
- Structured and flexible in managing difficult and challenging situations.
- Commitment and dedication to work.
- Perseverance in reaching goals.
- Good knowledge of project management processes and tools.
- Excellent communication and team skills, ability to present ideas clearly and concisely.
- Excellent organizational, decision-making, and problem-solving skills.
Location: France - Paris
Type: Full time
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