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Head of Technical Account Management
Il y a 2 mois
This is not a sales position. Our partner in the storage space is seeking an early to mid-career Service Account Manager (SAM) to drive customer satisfaction and serve as a trusted advisor who personalizes each customer's experience.
Key Responsibilities- Manage onboarding, support, services, adoption, training, renewals, and customer satisfaction.
- Act as the customer advocate, ensuring smooth communication across business functions and delivering best-in-class service to enable successful deployment and value realization of our partner's products and services.
- Own the overall customer service delivery relationship, managing key accounts.
- Deliver services related to inventory management, best practice guidance, support, and customer training.
- Communicate service updates, escalate support issues, track incidents, and resolve problems.
- Serve as the customer advocate, coordinating with Sales, Support, Engineering, Product Management, and leadership teams.
- Lead strategic management reviews, risk analysis, capacity planning, and deployment oversight.
- Manage implementations within change control windows.
- Continuously grow knowledge of products and services, and identify opportunities for customer education and support.
- Previous experience as a Service Account Manager (SAM), Customer Success Manager (CSM), Technical Account Manager (TAM), or a customer-facing Storage Administrator/Engineer looking for a change.
- Ability to manage multiple accounts and projects simultaneously.
- Familiarity with tools like Salesforce and ServiceNow is a bonus.
CMK Resources is an information technology services company that is focused on providing storage and data management related professional services. Our mission is clear – accelerate the operational readiness and value of our customers' technology investments. CMK has services-based partnerships with leading storage and data management technology providers, enterprise VARs and solution providers. We provide unrivaled personal service, customer-centric services, and industry knowledge that transcends the competition.
Notice: Depending on your specific placement, you may be required to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.
