Customer Success Representative

il y a 4 semaines


Paris, Île-de-France AppsFlyer Temps plein

About the Role:

We are seeking a skilled Customer Success Representative to join our team at AppsFlyer. As a key member of our customer-facing team, you will be responsible for managing clients' accounts on all levels, providing exceptional support, and helping them succeed in their goals.

Key Responsibilities:

  • Manage clients' accounts, ensuring seamless technical, business, support, and product integration.
  • Handle new feature releases, ensuring a smooth adoption process for our clients.
  • Provide valuable client feedback to our internal teams, driving product improvements and enhancements.
  • Develop and deliver client training and webinars, empowering our clients to get the most out of our platform.
  • Identify opportunities to upsell existing clients, driving revenue growth and expansion.
  • Collaborate with clients to adopt new features, ensuring they stay ahead of the curve in the ever-evolving mobile marketing landscape.

Requirements:

  • Native French language proficiency.
  • Experience in customer success, account management, or a similar client-facing role, preferably within a SaaS or tech environment.
  • Web marketing and digital advertising expertise.
  • Technical background and analytical skills.
  • Advanced proficiency in written and spoken English.
  • Ability to thrive in a fast-paced and dynamic work environment.
  • Willingness to travel occasionally for clients and/or industry conferences.

Bonus Points:

  • Mobile marketing or analytics experience.
  • Product management sense or familiarity.
  • Technical background in SDKs, APIs, SQL, Mobile App Tracking.


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