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Guest Relations Specialist
Il y a 2 mois
Front Desk Agent (M/F)
Job location
Club Med Resorts
Additional Job Posting Location
Club Med Resorts
Certifications
Diploma in Tourism/ Hotel service or similar mandatory
Language
English required, fluency in French.
Experience level
Experience in a hotel-style structure required
Contract type
Temporary contract
Package
Food/accommodation for a flat-rate contribution
Job description
As a Front Desk Agent, you will be:
- Friendly and approachable, establishing a warm rapport with our guests.
- Supportive and observant, dedicated to finding the best solutions for our clientele.
- Multilingual, proficient in at least two languages, and comfortable interacting with international visitors.
Your responsibilities will include:
- Welcoming guests, providing information, and personalizing customer interactions.
- Overseeing arrivals and departures (check-in and check-out), managing the telephone switchboard, ensuring information is readily available to guests, collecting invoices, and overseeing deferred operations.
- Acquainted with the resort's layout and collaborating effectively with various departments (room staff, laundry, catering, etc.).
- Promoting internal sales and ensuring accurate invoicing for stays or local services.
- Upholding service quality, adhering to Club Med's health and safety standards, and maintaining the resort's facilities.
By becoming a G.O Front Desk Agent, you will enjoy the amenities and activities provided by Club Med. If you feel inspired, you can even showcase your talents on stage
All our positions are open to people with disabilities.