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Guest Relations Specialist

Il y a 2 mois


Paris, Île-de-France Club Med Temps plein

Front Desk Agent (M/F)

Job location

Club Med Resorts

Additional Job Posting Location

Club Med Resorts

Certifications

Diploma in Tourism/ Hotel service or similar mandatory

Language

English required, fluency in French.

Experience level

Experience in a hotel-style structure required

Contract type

Temporary contract

Package

Food/accommodation for a flat-rate contribution

Job description

As a Front Desk Agent, you will be:

  • Friendly and approachable, establishing a warm rapport with our guests.
  • Supportive and observant, dedicated to finding the best solutions for our clientele.
  • Multilingual, proficient in at least two languages, and comfortable interacting with international visitors.

Your responsibilities will include:

  • Welcoming guests, providing information, and personalizing customer interactions.
  • Overseeing arrivals and departures (check-in and check-out), managing the telephone switchboard, ensuring information is readily available to guests, collecting invoices, and overseeing deferred operations.
  • Acquainted with the resort's layout and collaborating effectively with various departments (room staff, laundry, catering, etc.).
  • Promoting internal sales and ensuring accurate invoicing for stays or local services.
  • Upholding service quality, adhering to Club Med's health and safety standards, and maintaining the resort's facilities.

By becoming a G.O Front Desk Agent, you will enjoy the amenities and activities provided by Club Med. If you feel inspired, you can even showcase your talents on stage

All our positions are open to people with disabilities.