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Guest Relations Supervisor
Il y a 2 mois
Guest Relations Supervisor
Job Location
Club Med Group
Contract Type
Temporary Contract
Compensation Package
Permanent contract in accordance with CLT regulations. Salary based on profile and experience in the role. Accommodation and meals provided at the Village, along with additional benefits related to the activities of Club Méditerranée.
Role Overview
The primary objective of this position is to ensure the personalized satisfaction of each guest throughout their stay.
Key Responsibilities
- Support the front desk team to facilitate the check-in process for guests.
- Ensure the coordination of information across all village services (schedules, additional sales, organization).
- Manage, guide, and monitor teams to achieve desired outcomes.
- Verify the proper implementation and oversight of hygiene and safety standards within the service.
Candidate Profile
- Bachelor's degree or equivalent qualification.
- Experience in hotel reception and welcoming an international clientele.
- Fluent in English; proficiency in additional languages is desirable.
Desired Attributes
- Strong listening skills.
- Service-oriented mindset and relationship-building abilities.
- Proactive approach.
- Attention to detail.
- Conflict management skills.