Customer Experience
il y a 3 semaines
About Société Générale Assurances
Société Générale Assurances is a leading insurance provider committed to delivering exceptional customer experiences and driving sustainable practices. We value teamwork, diversity, and the unique contributions of each individual.
Your Role:
As a Customer Experience & Sustainability Analyst, you will play a vital role in shaping our commitment to both client satisfaction and responsible business operations.
Key Responsibilities:
- Analyze customer satisfaction data across various market segments within the Southern Ile de France Region (Individuals, Professionals, and Businesses).
- Identify areas for improvement in customer experience based on key performance indicators.
- Collaborate with field teams to develop and implement action plans that enhance the overall customer journey.
- Promote a customer-centric culture within our field operations.
- Coordinate and monitor the region's sustainability roadmap, ensuring alignment with company objectives.
- Propose and execute innovative local and regional sustainability initiatives.
- Contribute to internal communication efforts, raising awareness about sustainability practices among employees.
Qualifications:
We seek a highly motivated student with a background in sustainability or customer satisfaction.
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