Guest Services Host

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

**Company Overview**

The MGallery Hotel Collection is renowned for its boutique hotels, each offering a distinct design and captivating narratives. Choosing to be part of MGallery means embracing and creating Memorable Moments.

MGallery Nairobi Gigiri is set to feature 105 luxurious rooms and suites, alongside four diverse dining options, including an all-day dining venue, a signature restaurant, a poolside bar, and a rooftop dining experience. The hotel will also offer meeting spaces, a business center, and wellness amenities, including a gym, pool, and spa.

Strategically located on Limuru Road in Gigiri, the hotel is conveniently close to the city center and popular local attractions, making it an ideal choice for UN and NGO representatives, consultants, diplomats, leisure travelers, and the local community.

**Position Overview**
Deliver consistently exceptional, friendly, and proactive guest service while collaborating with fellow team members. Uphold brand service standards in all guest interactions. Arrive on duty punctually, dressed in full uniform, adhering to grooming standards. Foster and maintain positive working relationships with colleagues at all times. Provide warm, professional service consistently. Exhibit a thorough understanding of Food & Beverage policies, procedures, and service standards as outlined by the brand. Possess comprehensive knowledge of the menu, beverage selections, and any special promotions available at the hotel, including ingredients and preparation methods. Address any guest inquiries regarding menu items in an informative and helpful manner. Take prompt corrective action in the event of service errors, ensuring solutions exceed guest expectations. Participate in pre-meal briefings and regular meetings to enhance the guest experience continually. Adhere to all safety and sanitation protocols when handling food and beverages. Perform any additional duties and responsibilities as assigned by management to ensure exceptional service delivery in the restaurant. **Qualifications**
Exceptional guest service skills, professional demeanor, and strong communication abilities. Guest-oriented with a vibrant personality and a passion for assisting others. Proficient in English (both verbal and written); knowledge of a second language is advantageous. Ability to manage multiple tasks in a dynamic, fast-paced environment. Flexibility in working hours is essential. Computer literacy is required. **Additional Information**

Candidates must be eligible to live and work in Kenya.


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