Guest Services Coordinator

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Company Overview

Welcome to Pullman Lombok Merujani Mandalika Beach Resort, where luxury meets the beauty of nature.

As Accor's premier resort in Lombok, we offer 257 rooms, suites, and villas that blend traditional island aesthetics with modern sophistication. Our property boasts stunning views of the Indian Ocean and lush gardens, creating a serene atmosphere for our guests.
Dining at Pullman Lombok is designed to invigorate the senses, featuring two exceptional restaurants, including Sgara, renowned for its seafood, and two bars that serve a fusion of local and international flavors, all set against the backdrop of our picturesque pool and ocean views.
At Pullman Lombok, guests can choose to engage in a variety of activities or simply unwind. Our spa offers tailored therapies for relaxation and rejuvenation. Nearby pristine beaches are perfect for surfing and snorkeling, while guided running trails connect guests with the island's natural beauty. Additionally, the Pertamina Mandalika International Street Circuit is just a short drive away.

Position Overview

Role Purpose

The Front Desk Agent is responsible for delivering outstanding customer service, providing accurate information, and offering personalized solutions to all guest inquiries regarding hotel amenities and services.

Key Responsibilities

Front Office Management

Execute front office operations as per the guidelines established by the Front Office Manager. Ensure guest satisfaction by delivering high-quality service throughout their stay. Prioritize guest relations while adhering to administrative protocols. Address guest complaints and feedback promptly and effectively. Manage the check-in and check-out processes in accordance with internal standards. Foster excellent relationships with welcoming staff to ensure seamless service. Inform guests about hotel policies, special conditions, and available services. Communicate necessary information to other departments and front desk team members. Promote the brand loyalty program, tailoring the sales approach to meet guest needs. Uphold the hotel's commitment to environmental sustainability through energy conservation and waste management practices. Handle incoming calls and relay messages for guests as needed. Notify Security or the Duty Manager of any suspicious individuals or items.

Qualifications

Diploma in Tourism or Hospitality Management. At least 1 year of relevant experience in a similar role. Proficient in computer applications (Windows, PMS, Hotix, Tars) and open to learning new technologies. Excellent command of the English language, both written and spoken. Knowledge of additional languages and familiarity with local dialects is advantageous.

Skills and Competencies

Strong communication and interpersonal skills. Service-oriented with a keen attention to detail. Ability to work collaboratively and contribute to a team environment. Self-driven and enthusiastic. Always well-presented and professionally groomed.

Additional Attributes

Leadership skills with a focus on development and strategic thinking. Strong problem-solving abilities. Results-driven with a meticulous approach to service. Capable of multitasking and thriving in high-pressure situations. A team player and motivator. Proactive and self-motivated. Consistently well-presented and professionally groomed.
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