Guest Relations Coordinator

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Company Overview

As a pivotal member of our team, you will play a crucial role in creating a welcoming atmosphere for both new and returning guests. Your dedication to exceptional service will set the standard for their experience. Beyond the traditional duties of check-in and check-out, you will share your insights and passion for the local area, anticipating guests' needs and providing tailored recommendations that enhance their stay.

Each personalized interaction you foster will contribute to a memorable experience, allowing you to take pride in every moment shared with our guests.

Key Responsibilities
  • Greet guests warmly and ensure a positive impact at every stage of the Guest Journey, including pre-arrival research.
  • Deliver friendly, efficient, and professional service to all guests.
  • Proactively engage to ensure that all interactions with customers (internal or external) are constructive and pleasant.
  • Approach challenges and concerns with a positive, solution-oriented mindset.
  • Assist in overseeing Front Office operations to establish a reputation as a leader in personalized, customer-centric service.
  • Maintain a high standard of service for all hotel guests, specifically by anticipating and proactively addressing guest requests and activity bookings.
  • Coordinate group arrivals, including welcome services, departures, and check-ins, while assisting with activities throughout their stay.
  • Ensure professionalism and accuracy in information and billing during guest arrivals and departures.
Qualifications
  • Previous experience in Hotel Guest Services within the Front Office and familiarity with Opera or other Property Management Systems.
  • Strong time management skills.
  • Impeccable grooming and personal presentation.
  • Excellent communication skills with a solid understanding of luxury guest expectations.
  • Self-motivated and capable of working independently.
  • Friendly and approachable demeanor.
  • Ability to manage multiple tasks simultaneously.
  • Proficient in English communication, both written and verbal.
  • Clean police record.
Additional Benefits
  • Enjoy a personal loyalty card that provides discounts on hotel stays, food and beverage rates, and spa treatments globally.
  • Complimentary staff meals during work hours.
  • Continuous reward and recognition programs.
  • Opportunities for professional development and global career advancement within Accor.
  • Be part of a world-renowned global hotel company.

  • Guest Relations Coordinator

    il y a 1 semaine


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Accomplish Your Career Goals with AccorWe are seeking a highly motivated and detail-oriented individual to join our team as a Guest Relations Intern. As a pioneer in responsible hospitality, we offer a supportive environment for you to grow and develop your career in the hospitality industry.About the Role:Assist in welcoming and greeting guests, ensuring a...

  • Guest Services Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    **Company Overview** Accor is a global leader in hospitality, committed to providing exceptional experiences for our guests. **Position Overview** As a Guest Services Coordinator, your primary responsibilities will include: Delivering courteous, professional, and adaptable service consistently across all areas, including guest accommodations and communal...

  • Guest Services Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Company Overview Accor is a global leader in hospitality, renowned for its commitment to providing exceptional experiences. Our properties are designed to reflect local culture while delivering unparalleled luxury and comfort. Job Responsibilities As a Guest Services Coordinator, you will exemplify the essence of hospitality, ensuring that every guest...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    **Company Overview** **Position Overview** At Accor, we believe that every guest's experience is an opportunity to create lasting memories through exceptional service and refined hospitality. We invite you to join our dedicated team, where each interaction is a chance to showcase our commitment to excellence and to transform every stay into a remarkable...

  • Guest Services Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    **Company Overview** **Position Overview** At Accor, we believe that every guest's experience is an opportunity to create lasting memories through exceptional service and refined hospitality. We invite you to join our dedicated team, where each interaction is a chance to showcase our commitment to excellence and to transform every stay into a remarkable...

  • Guest Services Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At Accor, our goal is to deliver unforgettable experiences for our guests by fostering connections from the moment they arrive until their departure. Whether you are seeking a job, a career, or a calling, we have opportunities for you. As a Front Office Team Member, you will embody the essence of a dedicated leader with a profound understanding of guest...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a dynamic and enthusiastic Guest Relations Intern to join our team at Accor. This internship offers a unique opportunity to gain hands-on experience in the hospitality industry, learn from experienced professionals, and develop valuable skills in customer service and guest relations.Key ResponsibilitiesAssist in greeting and...

  • Guest Services Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Overview: Become an integral part of the Front Office operations at Accor, where your commitment to outstanding guest service will shine. As a Front Office All Rounder, your primary focus will be to facilitate a smooth check-in and check-out process for all guests.Key Responsibilities:Provide exceptional service to guests during their entire stayMaintain...

  • Guest Services Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Company Overview Welcome to Pullman Lombok Merujani Mandalika Beach Resort, where luxury meets the beauty of nature. As Accor's premier resort in Lombok, we offer 257 rooms, suites, and villas that blend traditional island aesthetics with modern sophistication. Our property boasts stunning views of the Indian Ocean and lush gardens, creating a serene...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    **About the Role**We are seeking a highly skilled and experienced professional to join our team as a Lifestyles Supervisor. As a key member of our team, you will be responsible for crafting exceptional guest experiences that embody the Accor brand.**Key Responsibilities**Develop and implement wellness programs that promote physical and mental well-being...

  • Guest Services Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Overview: The Pullman Hotel is seeking a dedicated professional to enhance our Front Office operations. As a Front Office All Rounder, you will play a pivotal role in delivering outstanding service to our esteemed guests.Key Responsibilities:Provide exceptional service to guests throughout their stayMaintain precise guest accounts and recordsManage incoming...

  • Guest Experience Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Company Overview Position Overview As a Reservations Agent, you play a crucial role in initiating an outstanding guest journey. Your primary responsibility is to ensure that guests feel welcomed and to set the tone for the exceptional experience they will enjoy upon arrival.Benefits of Working with Us: - Employee benefit card providing discounted rates at...

  • Guest Services Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Company Overview Welcome to Pullman Lombok Merujani Mandalika Beach Resort, where we blend luxury with the beauty of nature. As Accor's premier resort in Lombok, we offer 257 exquisite rooms, suites, and villas, many featuring private pools, harmonizing island tradition with modern elegance. Our resort overlooks the stunning Indian Ocean and lush gardens,...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job DescriptionJob Summary:We are seeking a highly skilled and experienced Guest Relations Agent to join our team at Accor. As a Guest Relations Agent, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.Key Responsibilities:Prepare for daily VIP arrivals: Ensure that all...

  • Guest Protection Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At Accor, we provide an exceptional opportunity to join a prestigious hospitality establishment. As a member of our security team, you will play a vital role in ensuring the well-being of our guests and staff while contributing to our overarching mission of excellence.Key Responsibilities:Maintain the safety and security of all individuals on the...

  • Guest Services Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Company Overview Experience the luxury of Accor, a leading global hospitality company known for its commitment to excellence and guest satisfaction. Our properties offer a blend of comfort and elegance, ensuring that every guest enjoys a memorable stay. Job Responsibilities Receptionist As the first point of contact for our guests, you will play a...

  • Guest Services Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Company Overview Experience the luxury of Accor, a leader in the hospitality industry, known for its exceptional service and commitment to guest satisfaction. Our properties offer unparalleled comfort and a range of amenities designed to create memorable experiences for our guests. Job Responsibilities Receptionist As the first point of contact for our...


  • Issy-les-Moulineaux, Île-de-France RIXOS Temps plein

    Position Overview:The Mini Bar Attendant plays a crucial role in enhancing the guest experience by ensuring that mini bars in guest accommodations are well-stocked and maintained to the highest standards.Key Responsibilities:Mini Bar Management:Daily replenishment and stocking of mini bars in guest rooms, ensuring all items are fresh, intact, and within...

  • Guest Services Coordinator

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Company Overview Experience the elegance of Accor, a leader in the hospitality industry, where we prioritize guest satisfaction and exceptional service. Our properties are designed to provide a luxurious experience, featuring stunning accommodations and top-notch amenities. Job Responsibilities Receptionist Role As the first point of contact for our...

  • Guest Relations Associate

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Company Overview Position Overview As a Connect Associate, your primary responsibility will be to ensure prompt and courteous handling of incoming calls, both from internal and external sources, adhering to established communication protocols. Benefits of Joining Us: - Employee benefit card providing discounted rates at Accor properties globally - Access...