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Technical Account Manager
Il y a 2 mois
We are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will play a critical role in fostering our customers' innovative and transformative endeavors across various technologies.
Key Responsibilities- Act as a single point of contact to Enterprise Support customers, providing expert technical guidance and support.
- Make recommendations on how new AWS offerings fit in the company strategy and architecture, ensuring seamless integration and adoption.
- Complete analysis and present periodic reviews of operational performance to customers, identifying areas for improvement and optimization.
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning, ensuring minimal downtime and maximum efficiency.
- Champion and advocate for customer requirements within AWS, driving feature requests and enhancements to meet evolving business needs.
- Participate in customer requested meetings, both on-site and remotely, to provide expert technical guidance and support.
- Have access to and know how to use all key customer resolution tools across all service groups, facilitating rapid resolution of customer concerns.
- Work with some of the leading technologists around the world, collaborating on complex technical issues and solutions.
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible, driving customer satisfaction and loyalty.
The AWS Global Support team interacts with leading companies, providing world-class support and driving customer success. We believe that our customers are at the heart of everything we do, and we are committed to delivering exceptional support and service.
What We Offer- A dynamic and fast-paced work environment, with opportunities to work on complex technical issues and solutions.
- A collaborative and supportive team culture, with a focus on customer satisfaction and loyalty.
- Access to cutting-edge technology and tools, enabling you to stay up-to-date with the latest industry trends and innovations.
- Opportunities for career growth and development, with a focus on promoting from within and providing opportunities for advancement.
- A comprehensive benefits package, including competitive salary, health insurance, and retirement savings plan.
- 5 years of technical support or consulting experience, with a strong background in cloud computing and technical support.
- Bilingual in Cantonese and English, with excellent communication and interpersonal skills.
- Passion for learning and staying up-to-date with the latest industry trends and innovations.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.
