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Front of House Associate

Il y a 3 mois

IssylesMoulineaux, Île-de-France Accor Temps plein

Become a part of PULLMAN PARIS MONTPARNASSE, a premier hotel destination in Paris, and take a significant step in your career and professional growth.

At PULLMAN Paris Montparnasse, our strength is our team: a diverse group united by the values of collaboration, creativity, and excellence.

Each day, we strive to create and deliver extraordinary experiences to welcome our CLIENTS and our TALENTS with enthusiasm.

Are you enthusiastic about customer service and hospitality?

You will be an integral part of our main dining venue, UMAMI Burger, which offers an innovative and distinctive culinary experience in France. Your responsibilities will include managing the customer journey from their arrival to their departure during breakfast, lunch, and dinner services.

The Host/Hostess plays a crucial role in greeting, welcoming, and seating guests in a warm, courteous, and professional manner.

Additionally, you will handle phone inquiries, manage reservations, take-out orders, and specific requests efficiently.

KEY RESPONSIBILITIES:

  • Greet all guests with warmth and hospitality
  • Deliver a consistent customer experience aligned with our established service standards
  • Foster customer loyalty through personalized interactions
  • Pay meticulous attention to detail
  • Ensure guest satisfaction and strive to exceed expectations
  • Anticipate the needs of guests and team members proactively
  • Maintain the reservation system and table assignments as directed by management
  • Exemplify the Heartist and Pullman spirit in all customer interactions

SKILLS & QUALITIES:

  • Experience in luxury hospitality and/or Parisian dining, with an understanding of its nuances
  • Fluency in English
  • Familiarity with reservation systems is advantageous
  • Proficient in using computer applications
  • Exceptional communication skills, both verbal and written
  • Ability to collaborate effectively within a team and demonstrate initiative
  • Leadership qualities: a positive attitude, fostering a passion for customer service
  • Collaborative leadership: teamwork, communication, and facilitating cooperation
  • Entrepreneurial leadership: problem-solving and taking operational initiatives
  • Traits: optimism, passion, innovation, creativity, adaptability, customer-focused, and driven to achieve ambitious goals

WHY JOIN US:

  • Permanent full-time contract (39 hours)
  • Additional monthly salary after six months of service
  • Meal allowance in addition to salary
  • Health insurance with 80% employer coverage
  • 75% employer-covered transportation pass
  • Opportunities within Accor group subsidiaries
  • Continuous working hours without breaks
  • Two consecutive days off
  • Premium work environment in a newly transformed hotel in central Paris, easily accessible by various transport options
  • Hotel restaurant offering balanced menus crafted by a dedicated culinary team
  • Elegant work attire provided and maintained by the hotel's laundry service
  • Accor Advantage Card with discounts at over 5,000 Accor group hotels and restaurants worldwide
  • Enjoy a complimentary discovery night within the first three months of employment (one-night stay in our hotel with dinner for you and a guest)

Pullman Paris Montparnasse: Situated in the heart of Paris and the new Gaîté Montparnasse district, the hotel has undergone a four-year transformation, establishing itself as a new Parisian landmark and flagship of the Pullman brand, featuring 957 rooms and suites, 5,000 square meters of meeting space, three innovative dining concepts, a rooftop Skybar, a state-of-the-art fitness center, and an art-focused space. More than just a hotel, Pullman Paris Montparnasse is the ultimate premium lifestyle destination.