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Robotics Account Manager
Il y a 2 mois
Exotec is a leading provider of innovative robotics solutions that revolutionize the way businesses deliver products to end consumers. Our cutting-edge technology combines artificial intelligence and high-performance hardware to drive efficiency and improve working conditions for employees.
We are a global company with over 1000 employees worldwide, and our solutions are deployed in various industries, including commerce and industry. Our mission is to make a meaningful impact on the world by providing exceptional customer experiences and driving business success.
Job DescriptionAs an Integrator Account Manager at Exotec, you will be responsible for managing a portfolio of integrator accounts and building strong, long-term relationships with our customers. Your primary goal will be to ensure that Exotec achieves the performance required to satisfy integrators and meet their needs and requirements.
Key Responsibilities:
- Manage a portfolio of integrator accounts and develop effective strategies to drive business growth and customer satisfaction.
- Build and maintain strong relationships with integrators, understanding their needs and requirements, and ensuring that Exotec meets their expectations.
- Own Exotec product performance metrics for managed integrator accounts and work closely with the Integrator Success team to ensure that integrators' needs are met.
- Coordinate with internal stakeholders to prepare business reviews and ensure that Exotec's performance is aligned with integrators' expectations.
- Support the resolution of key issues faced by integrators and deal with complaints to maintain trust and confidence.
To be successful in this role, you will need:
- A master's degree with a specialization in robotics, customer relations, or a related field.
- At least 7 years of experience in a similar position, preferably in an industrial sector.
- Strong skills in customer relations, problem-solving, and communication.
- Ability to manage problems linking mechanics and software.
- Fluent English and German language skills.
As an Integrator Account Manager at Exotec, you will enjoy a competitive compensation package, including:
- Competitive health and welfare coverage.
- Group bonuses and BSPCE awards.
- Attractive family policy.
- Internal and international mobility programs.
- Numerous training and development opportunities.
We are an equal opportunities employer and welcome applications from diverse candidates. We provide an inclusive working environment that respects all differences and promotes diversity and inclusion.
