Revenue Management Director
il y a 4 semaines
Job Title: Revenue Management Director
Job Summary:
We are seeking a highly skilled Revenue Management Director to join our team at Accor. As a key member of our revenue generation team, you will be responsible for driving incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
Key Responsibilities:
- Lead strategic planning and collaborate with all hotel profit generation teams to actively seek opportunities to drive incremental profit.
- Effectively communicate a compelling Total Hotel Profit Optimization vision to all relevant property leaders and foster a Revenue Management Culture within the revenue generating departments of the hotel.
- Leverage Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
- Help create short- and long-term forecasts that yield the best decisions on pricing and yielding tactics.
- Participate in the annual budget process and produce long-term projections as required.
- Actively participate in ownership conversations and presentations.
- Monitor relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
- Help prepare materials for the weekly Revenue Management Meetings, following Brand guidelines.
- Maximize room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
- Optimize pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions, and other tactics congruent with demand factors to target the most profitable customer segments to maximize profits.
- Direct and manage all channel distribution strategies. Evaluate new business opportunities related to booking channels.
- Collaborate with the Marketing team to execute, measure, evaluate, and improve digital marketing efforts to support the hotel strategic marketing plans working within the established budgets.
- Together with the Marketing team, manage performance reviews with OTA/CTO partners, keeping up-to-date on each partner's distribution options and extranet maintenance to ensure optimal display of the hotel. Evaluate extranet enhancements.
- System owner for RMS, CRS, and TARS, Rate shopping system, TravelCLICK products, and hotel-specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations, and procedures.
- Oversee content management in all electronic channels, liaise with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets, and services are completed.
- Oversee relationship with GRC and Distribution services teams.
- Maintain relationships with local market competitors to keep informed of trends and news.
- Motivate, lead, coach, and manage all aspects of team members' performance towards achieving exceptional guest service and employee satisfaction results.
Qualifications:
- Strong experience in overseeing multi-hotel complexes.
- Strong communication skills, both verbal and written.
- Dynamic can-do attitude.
- Strong analytical skills and attention to detail.
- Presents a professional and polished appearance.
- Effectively deal with guests and other team members.
- Previous reservation experience highly preferred.
- Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi, or Opera Sales and Catering preferred.
- Possessing the trait of being organized and multi-tasking.
- Ability to complete work within given deadlines.
- Maintain confidentiality of proprietary information and protect company assets.
Physical Demands:
- This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting, and carrying up to 20 lbs.
- Perform other reasonable job duties as requested.
Required Education and Experience:
- Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
- Minimum 2 years of Revenue Management experience.
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