Service Manager

il y a 4 jours


Lyon, Auvergne-Rhône-Alpes, France Nilfisk Group Temps plein
About the Role

We are seeking a highly motivated and experienced Service Manager to lead our Regional Service Team in the South-East region. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the delivery of high-quality services to our clients.

Key Responsibilities
  • Team Leadership: Lead and manage a team of technicians responsible for providing maintenance and service support to our clients.
  • Service Delivery: Develop and implement effective service delivery strategies to meet customer needs and exceed expectations.
  • Performance Management: Monitor and analyze team performance, identifying areas for improvement and implementing corrective actions.
  • Customer Engagement: Build and maintain strong relationships with customers, understanding their needs and preferences.
  • Process Improvement: Continuously evaluate and improve service delivery processes to increase efficiency and effectiveness.
Requirements
  • Leadership Experience: Proven leadership experience in a service-oriented role, with a track record of driving business growth and improving customer satisfaction.
  • Technical Skills: Strong technical skills, with experience in maintenance and service support.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Business Acumen: Strong business acumen, with experience in sales, marketing, and customer service.
About Nilfisk Group

Nilfisk Group is a leading provider of cleaning solutions and services to the professional and industrial markets. Our mission is to enable sustainable cleaning worldwide, improving the quality of life. We are committed to innovation, customer satisfaction, and employee development.


  • Service Client Manager

    il y a 2 jours


    Lyon, Auvergne-Rhône-Alpes, France SODIAAL Temps plein

    About the Role:As a key member of the SODIAAL team, you will be responsible for coordinating and leading the client management team in your area.Key Responsibilities:Manage the client service team, including planning and client portfolio management.Lead your team with performance indicators (disputes, penalties, late payments, service rates, etc.).Supervise...

  • Service Manager

    il y a 4 semaines


    Lyon, Auvergne-Rhône-Alpes, France Forumrefugies Temps plein

    Position Title: Head of Accommodation and Reception ServicesOrganization: ForumrefugiesEmployment Type: Full-time permanent position, contingent on funding availabilityWork Location: LyonCompensation and Perks:Starting gross monthly salary of 2,505 €Fixed bonus associated with the conference of trades compensation (currently 238 € monthly for full-time...


  • Lyon, Auvergne-Rhône-Alpes, France AB Volvo Temps plein

    Join us in shaping the digital future At AB Volvo, we are committed to driving value creation at scale through innovative digital solutions. Our team at Group Digital & IT is dedicated to developing profitable and scalable digital offerings that set us apart in the industry. By joining us, you will become part of a diverse and talented global team that...

  • Service Manager

    il y a 4 semaines


    Lyon, Auvergne-Rhône-Alpes, France l'association Forum réfugiés Temps plein

    Role Overview:Oversee and guide a diverse team of professionalsEnsure high standards of care for individuals seeking refuge and collaborate with housing servicesDesign and implement initiatives aimed at facilitating the integration of refugeesAct as the organization's representative in engagements with partnersManage program administration and track...


  • Lyon, Auvergne-Rhône-Alpes, France Volvo Group Temps plein

    Embark on a transformative journey towards digital excellence At Group Digital & IT, our ambition is to drive value creation at scale for the Volvo Group. By leveraging a product-centric operating model and advanced digital technologies, we are developing digital solutions that are not only profitable but also scalable and unique. As part of Group Digital...


  • Lyon, Auvergne-Rhône-Alpes, France SOA People Temps plein

    Role Overview Comprehensive Service Management for RTS Operations (end-to-end) - Functional support and technical assistance - Management of license maintenance - Initiation of services and SLA assurance - Conducting initial assessments and facilitating knowledge transfer - Overseeing transition project management - Organizing service meetings on a...


  • Lyon, Auvergne-Rhône-Alpes, France Volvo Group Temps plein

    Transformational Leadership in Digital Infrastructure At Volvo Group, we are committed to driving value creation at scale through our digital transformation initiatives. Our focus on a product-centric operating model and advanced digital technologies enables us to deliver innovative and profitable digital solutions. As part of our global and diverse team...

  • Client Services Manager

    il y a 4 semaines


    Lyon, Auvergne-Rhône-Alpes, France SOA People Temps plein

    Position Overview Comprehensive Service Management for all RTS Operations (end-to-end) This role encompasses the following responsibilities: - Initiation of Services - SLA Assurance Planning - Organizing initial assessments and knowledge transfer - Project Management for transition initiatives - Conducting Service Meetings on a monthly or...


  • Lyon, Auvergne-Rhône-Alpes, France SOA People Temps plein

    Role Overview Comprehensive Service Management for RTS Operations This position encompasses the overall management of services related to RTS Business, ensuring seamless operational support, handling mini-projects, providing technical assistance, and overseeing license maintenance. Key Responsibilities include: - Initiating Services - Developing...

  • Service Manager

    il y a 1 jour


    Lyon, Auvergne-Rhône-Alpes, France Nilfisk Group Temps plein

    About the RoleWe are seeking a highly motivated and experienced Service Manager to lead our Regional Service Team in the South-East region. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the delivery of high-quality services to our clients.Key ResponsibilitiesTeam Leadership:...


  • Lyon, Auvergne-Rhône-Alpes, France Oteis Lyon Temps plein

    About Oteis LyonOteis Lyon is a leading independent French consulting and engineering group, operating in the fields of building, water, environment, and infrastructure.We have a strong presence in the market, with 750 employees, 28 agencies, and a turnover of 75 million euros. Our company is known for its innovative approach, with a research and development...

  • Sector Manager

    il y a 2 semaines


    Lyon, Auvergne-Rhône-Alpes, France KELTIS Temps plein

    KELTIS is seeking a driven and experienced Sector Manager to lead our food service operations in Lyon. As the Sector Manager, you will be responsible for cultivating and managing a thriving portfolio of clients within the Lyon region. Your expertise in sales and understanding of the commercial catering industry will be instrumental in driving growth and...

  • Service Manager

    il y a 2 semaines


    Lyon, Auvergne-Rhône-Alpes, France Nilfisk Group Temps plein

    Job SummaryWe are seeking a highly motivated and experienced Service Manager to oversee the southern region for Nilfisk Group. As a key member of our team, you will be responsible for supervising, training, and motivating a team of technicians responsible for maintenance and service operations on professional cleaning machines for businesses and...


  • Lyon, Auvergne-Rhône-Alpes, France Oteis Lyon Temps plein

    About Oteis LyonOteis Lyon is a leading independent French consulting and engineering group, operating in the fields of building, water, environment, and infrastructure.We have a strong presence in the market, with 750 employees, 28 agencies, and a turnover of 75 million euros. Our company is committed to innovation, with a research and development center,...

  • Assistant Manager de Boutique

    il y a 4 semaines


    Lyon, Auvergne-Rhône-Alpes, France Select Service Partner France Temps plein

    Select Service Partner France, un acteur majeur dans le secteur de la restauration sur site, recherche un Assistant Manager (H/F) pour soutenir notre enseigne prestigieuse. Pourquoi intégrer notre enseigne ? Notre maison, reconnue pour son excellence en pâtisserie, attire chaque jour un public passionné par des créations sucrées de haute qualité,...


  • Lyon, Auvergne-Rhône-Alpes, France MBway Temps plein

    Job Overview:We are seeking a dedicated professional to take on the role of Operations and Customer Service Manager within our mail distribution platform. In this position, you will be tasked with managing the logistics of mail collection and distribution, ensuring that we deliver exceptional service to our clientele, which includes both individual and...


  • Lyon, Auvergne-Rhône-Alpes, France MBway Temps plein

    Job Overview:We are seeking a dynamic and driven individual to take on the role of Client Services and Operations Manager at MBway. In this position, you will be tasked with managing the logistics of mail distribution, ensuring that our service delivery meets the highest standards for both individual and corporate clients.Key Responsibilities:Lead and mentor...

  • Client Services Manager F/H

    il y a 4 semaines


    Lyon, Auvergne-Rhône-Alpes, France SODIAAL Temps plein

    As the Client Services Manager, you will oversee and guide a team of customer service professionals within your division.Key Responsibilities:Lead the customer service team, including strategic planning and management of client accounts.Drive team performance using key metrics such as service levels, dispute resolution, payment timelines, and overall...


  • Lyon, Auvergne-Rhône-Alpes, France MBway Temps plein

    Job Overview:We are seeking a dedicated professional to take on the role of Logistics Manager within our mail distribution platform. In this position, you will be tasked with managing the flow of mail to guarantee exceptional service quality for our clientele, encompassing both personal and corporate customers, while achieving operational and financial...


  • Lyon, Auvergne-Rhône-Alpes, France Nextlane Temps plein

    About Us:As a leading player in the European market, NEXTLANE specializes in crafting and implementing digital solutions tailored for the automotive sector, effectively bridging the gap between manufacturers and dealerships.We create comprehensive, integrated software and digital solutions that streamline and enhance the entire automotive customer...