Service Manager
il y a 1 jour
We are seeking a highly motivated and experienced Service Manager to lead our Regional Service Team in the South-East region. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the delivery of high-quality services to our clients.
Key Responsibilities- Team Leadership: Lead and manage a team of technicians responsible for providing maintenance and service support to our clients.
- Service Delivery: Develop and implement effective service delivery strategies to meet customer needs and exceed expectations.
- Performance Management: Monitor and analyze team performance, identify areas for improvement, and implement corrective actions to ensure high-quality service delivery.
- Customer Relationship Management: Build and maintain strong relationships with clients, understand their needs, and provide tailored solutions to meet their requirements.
- Process Improvement: Continuously evaluate and improve service delivery processes to increase efficiency, reduce costs, and enhance customer satisfaction.
- Leadership Experience: Proven leadership experience in a service-oriented role, with a track record of driving business growth and improving customer satisfaction.
- Technical Skills: Strong technical skills, with experience in managing teams and delivering high-quality services.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Business Acumen: Strong business acumen, with experience in managing budgets, forecasting, and reporting.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced Service Manager looking for a new challenge, please submit your application.
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