Strategic Customer Transformation Specialist

il y a 1 semaine

Paris, Île-de-France Celonis Temps plein
Unlock Business Potential with Celonis

At Celonis, we are revolutionizing the way businesses operate by leveraging process mining technology to drive productivity and efficiency. We are seeking an experienced Strategic Customer Transformation Specialist to join our team in driving value for our customers.

About the Role

The successful candidate will play a crucial role in spearheading our mission of data-driven business transformation with our most strategic customers. As a Strategic Customer Transformation Specialist, you will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

You will be the primary accountable lead and trusted advisor, dedicated to driving value for the assigned account patch. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources.

Responsibilities
  • Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
  • Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
Requirements

To succeed in this role, you will need:

  • Minimum 10 years of relevant customer success, strategy consulting, or related experience in Industry required.
  • Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
  • Strong experience working for or within the Energy / Manufacturing space, being familiar with current challenges, strategic direction, and ongoing initiatives. Strong existing network is a plus.
  • Extensive experience in achieving business objectives through the deployment of software solutions.
  • Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence.
  • Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads.
  • Possess a natural and consultative approach when engaging with senior executives.
  • Strong team player who inspires the team with a patient and entrepreneurial leadership style.
  • Project management: ability to organize and manage multiple streams.
  • Strong communication skills and ability to translate Celonis use cases into customer business landscape.
  • Able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
  • Will to travel to meet with customer stakeholder needs (25%).
What We Offer

We offer a highly competitive salary range of $120,000 - $180,000 per annum, depending on your level of experience and qualifications. In addition to a comprehensive benefits package, you will also enjoy:

  • The unique opportunity to work with industry-leading process mining technology.
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more).
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more).
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more).
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with.
  • An open-minded culture with innovative, autonomous teams.
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more).
  • A clear set of core values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.

  • Strategic Customer Value Champion

    il y a 4 semaines

    Paris, Île-de-France Celonis SE Temps plein

    The Opportunity:Celonis SE is seeking an experienced Client Value Partner to join our Value Engineering team. As a CVP, you will play a crucial role in driving business transformation with our most strategic customers, leveraging your expertise in customer success, strategy consulting, and industry knowledge.Key Responsibilities:Lead extensive teams of...

  • Strategic Customer Engagement Consultant

    il y a 4 semaines

    Paris, Île-de-France Convergys Temps plein

    Customer Experience Transformation ExpertWe're Concentrix, a human-centered, tech-powered, and intelligence-fueled company that creates game-changing solutions across the enterprise. Our Concentrix Catalyst team delivers strategic consulting, design, advisory services, market research, and contact center analytics that improve outcomes and value for our...

  • Strategic Transformation Consultant

    il y a 4 semaines

    Paris, Île-de-France Celonis Temps plein

    We're looking for a seasoned professional to spearhead our mission of data-driven business transformation with our customers. As a Principal Value Consultant, you will work in partnership with the Celonis Sales Team and have full responsibility for the end-to-end value journey of our customers.The Role:You will blend deep process and industry expertise with...

  • Strategic Transformation Architect

    il y a 4 semaines

    Paris, Île-de-France Amazon Temps plein

    Enterprise Architect, Transformation Strategy & SolutionsAt Amazon, we are seeking a Principal Enterprise Architect to join our Strategic Customer Engagements (SCE) team. This role will involve working on AWS's most complex commercial pursuits, driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to...

  • Strategic Customer Engagements Deal Lead

    il y a 4 semaines

    Paris, Île-de-France Amazon Temps plein

    Strategic Customer Engagements Deal LeadAmazon Web Services (AWS) is seeking a Strategic Customer Engagements (SCE) Deal Lead to engage with customers on strategic opportunities, increase the growth of AWS, and establish AWS as their key cloud technology provider.This role will own alignment with C-level executives, IT teams, and multiple lines of business...

  • Strategic Customer Success Lead

    il y a 4 semaines

    Paris, Île-de-France Goodays Temps plein

    Strategic Customer Success LeadGoodays is seeking a Strategic Customer Success Lead to join our team. As a key member of our Customer Success team, you will be responsible for managing a large portfolio of up to 50 customers, providing personalized support, and driving revenue growth.Develop and implement a tiering strategy to prioritize customer...

  • Strategic Transformation Services Manager

    il y a 4 semaines

    Paris, Île-de-France Adobe Temps plein

    About the RoleWe are seeking a highly skilled Senior Manager Strategic Transformation Services to join our Professional Services Sales Team based in Paris. As a key member of our team, you will be responsible for driving impactful professional services partnerships across large-scale opportunities in the Western region.Key ResponsibilitiesDeploy thought...

  • Strategic Customer Partner

    il y a 4 semaines

    Paris, Île-de-France TransPerfect Temps plein

    Strategic Customer Partner - DataForceJoin Our Team of ExpertsThe Strategic Customer Partner - DataForce will be responsible for managing tracks of work and acting as a strategic customer partner within the DataForce group. With a focus on AI data solutions, you will work closely with our marketing department to conduct market research and develop business...

  • Strategic Transformation Leader

    il y a 4 semaines

    Paris, Île-de-France Quantis SA Temps plein

    Join our team of Strategic Transformation Leaders at Quantis SA, where we partner with organizations to transform their industries and create a planetary economy. Our team is dedicated to being agents of change, helping companies transition from business as usual to business at its best.We leverage science and business insights to drive sustainability...

  • Strategic Customer Success Manager

    il y a 4 semaines

    Paris, Île-de-France enode Temps plein

    About EnodeEnode is a climate tech startup accelerating the transition to a sustainable energy system by connecting and optimizing the world's energy devices. Our mission is to create a fully renewable energy system by adapting demand to intermittent supply from wind and solar.We're looking for a Strategic Customer Success Manager to join our Strategic...

  • Principal Value Engineer

    il y a 1 semaine

    Paris, Île-de-France Celonis Temps plein

    About the Role:We are seeking a highly experienced Principal Value Engineer to spearhead our mission of data-driven business transformation with our customers. As a trusted advisor, you will work in partnership with the Celonis Sales Team and have full responsibility for the end-to-end value journey of our customers.Key Responsibilities:Translate customers'...

  • Strategic Advisor for Customer Success

    il y a 4 semaines

    Paris, Île-de-France Recruitee Temps plein

    Strategic Advisor for Customer SuccessAs a Strategic Advisor for Customer Success at Tellent, you will be responsible for driving business growth and customer success through data-driven insights and process improvements. You will work closely with regional CS leaders and GMs to develop and implement strategies that drive expansion and churn prevention.Key...

  • Strategic Customer Growth Manager

    il y a 3 semaines

    Paris, Île-de-France OpenText Temps plein

    OpenTextUnlocking Customer PotentialAt OpenText, we are seeking a highly skilled CUSTOMER RELATIONSHIP MANAGER to join our team. This role offers a unique opportunity to drive revenue growth, retention, and customer satisfaction for our most strategic clients.Key Responsibilities:Develop and execute revenue-generating activities to meet and exceed customer...

  • Strategic Customer Insights and Data Manager

    il y a 4 semaines

    Paris, Île-de-France Salt Digital Recruitment Temps plein

    Strategic Customer Insights and Data Manager€100,000 – €120,000 + car allowance + bonus + benefit packageFMCGAmsterdamThe Company:Salt are excited to have exclusively partnered with this iconic and leading FMCG brand who are on a digital transformation all whilst growing the desirability of their much loved product category.As Strategic Customer...

  • Strategic Procurement Transformation Lead

    il y a 1 jour

    Paris, Île-de-France ITL France Temps plein

    About the RoleAt ITL France, we're seeking an experienced Strategic Procurement Transformation Lead to join our team. As a key member of our organization, you'll play a crucial role in driving procurement excellence and guiding clients through their digital transformation journey.Job SummaryThe ideal candidate will possess strong analytical skills, excellent...

  • Strategic Partnership Specialist

    il y a 4 semaines

    Paris, Île-de-France Crypto Temps plein

    Strategic Partnership SpecialistKey Objectives:Develop strategic partnerships with media and affiliates to drive business growth.Enhance Crypto.com's broker program and maintain relationships with current brokers.Identify and acquire new VIP clients.Provide exceptional customer service and issue resolution to Crypto.com's affiliates, brokers, and VIPs.Stay...

  • Strategic Customer Engagements ACDC Deal Lead

    il y a 4 semaines

    Paris, Île-de-France Amazon Temps plein

    Job SummaryWe are seeking a highly skilled Deal Lead to join our Strategic Customer Engagements (SCE) team. As a Deal Lead, you will be responsible for developing and executing end-to-end deal strategies to accelerate customer cloud adoption and drive revenue growth.Key responsibilities include leading negotiations and customer closure for strategic, large,...

  • Strategic Customer Success Manager for SMB Clients

    il y a 4 semaines

    Paris, Île-de-France Goodays Temps plein

    Strategic Customer Success Manager for SMB ClientsGoodays is seeking a Strategic Customer Success Manager to join our team. As a Strategic Customer Success Manager, you will be responsible for developing and executing strategies to drive customer success and revenue growth for our SMB clients.Key Responsibilities:Develop and execute strategies to drive...

  • Strategic Customer Success Account Executive

    il y a 3 semaines

    Paris, Île-de-France DocuSign Temps plein

    Unlock Customer Potential with DocuSignThe Docusign Strategic Customer Success Account Manager plays a pivotal role in driving growth and mitigating risk in our top customers. By fostering early engagement, driving value, and collaborating with key stakeholders, this individual contributor position serves as a customer adoption advisor, unlocking further...

  • Sales Transformation Specialist

    il y a 4 semaines

    Paris, Île-de-France Microsoft Temps plein

    OverviewAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Sales Transformation Specialist, you'll play a critical role in helping our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and transform the way their...