Senior Technical Account Manager
il y a 1 semaine
As a Technical Account Manager at Alibaba Cloud, you will play a pivotal role in ensuring the stability and growth of our clients' cloud-business operations. Your primary responsibility will be to serve as a key customer service interface, working closely with our team to prioritize and address customer requests, issues, and feature enhancements in a timely manner.
Key Responsibilities:- Ensure the stability and security of customer cloud platforms through comprehensive risk governance, timely product updates, upgrades, and efficient emergency fault response.
- Optimize cloud resources and performance, enhancing cloud operational efficiency and customer satisfaction.
- Advocate for continuous product operation improvements, simplifying cloud management and empowering customers with sustainable cloud platform maintenance capabilities.
- Guide customers through their cloud migration journey, leveraging our expertise in application and big data architecture, database localization, performance tuning, data governance, and platform construction.
- Offer industry-specific best practices and solutions to maximize cloud utilization.
- Develop and refine system architectures, ensuring business continuity, disaster recovery capabilities, system monitoring, and regular recovery drills for optimal stability and reliability.
- Adopt intelligent monitoring and alerting to boost business efficiency and user experience.
- Provide end-to-end cloud technology support, including cost optimization, maturity assessments, compliance, security enhancements, and consulting services to fortify customers' cloud operations.
- Deliver best practices, solution consulting, and services tailored to Alibaba Cloud's intelligent products.
- Over 5 years of experience in solution development, architectural design, server-side development, and operational tasks for large-scale internet or financial applications or within enterprise groups.
- Solid technical expertise in large-scale application development or operations with cloud product foundations.
- Proficiency in technical domains such as cloud-native technologies, big data, databases, networking, middleware, and the architecture of main business line products.
- Capability to understand and design cross-product system architectures and effectively solve related issues.
- Ability to recognize customer categories and maintain tailored communication and problem resolution strategies, ensuring satisfaction at all levels, including senior management.
- Strong operational management skills, focusing on system optimization to maximize cloud platform stability and efficiency.
- Competence in coordinating both internal and external stakeholders, managing customer or complex internal projects, adhering to SLAs, and achieving high satisfaction.
- Systematic and comprehensive solution design and architectural skills catered to complex technical environments.
- Excellence in decomposing complex technical issues into actionable solutions and system architecture designs for single-product technical scenarios.
- Expertise in applying practical cases and custom optimization solutions for customer-specific business scenarios, such as high availability.
We are seeking a dynamic and service-oriented individual with a blend of technical proficiency, customer-facing experience, and a drive to deliver exceptional solutions. If you have a passion for cloud operations and a commitment to customer satisfaction, we encourage you to apply for this exciting opportunity.
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