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Senior Technical Account Manager

Il y a 2 mois

Paris, Île-de-France UiPath Temps plein

Transforming Business with Automation

UiPath is seeking a skilled Senior Technical Account Manager to join our Enterprise Success team. As a key member of our team, you will be responsible for guiding our most strategic customers in designing and building long-term, enterprise-level business automation programs.

Your Mission

As a Senior Technical Account Manager, you will work closely with stakeholders across all parts of the business and at all levels to drive business adoption of our capabilities. Your primary focus will be on helping our customers achieve maximum business value and organizational impact through the use of our people and technology.

Key Responsibilities

  • Take ownership of your customers' technical success with the UiPath Platform
  • Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans
  • Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs
  • Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
  • Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints
  • Review the design and code of some automations to ensure they follow best practices
  • Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
  • Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents
  • Provide technical advisory to customers through webinars, demos, and speaking engagements
  • Develop and mature our teams' processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Requirements

  • A degree in Computer Science or relevant degree
  • 5+ years experience in programming.NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit
  • Fluency in written and spoken English and French is required
  • Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles
  • Work experience to communicate credibly with and guide customers on diverse technical topics, including software engineering, packaging, and deployment, cloud technologies, and infrastructure engineering
  • Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred
  • Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Willingness to travel for client interactions up to 25% of the time

About UiPath

UiPath is a fast-growing, fast-thinking growth company committed to creating category-leading enterprise software that unleashes the transformative power of automation. We believe in the importance of diversity and inclusion in the workplace and strive to create an environment that is welcoming and inclusive for all employees.

What We Offer

UiPath offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunities employer and welcome applications from diverse candidates.