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Senior Technical Account Manager
Il y a 2 mois
Transforming Business with Automation
At UiPath, we're committed to empowering organizations to revolutionize their operations through automation. As a Senior Technical Account Manager, you'll play a pivotal role in helping our customers unlock the full potential of our platform.
Your Mission
As a member of our Enterprise Success team, you'll work closely with our most strategic customers to design and implement long-term business automation programs. Your expertise will be instrumental in guiding customers through the full platform lifecycle, from initial deployment to enterprise-wide enablement.
Key Responsibilities
- Take ownership of customer technical success with the UiPath Platform
- Collaborate with customers to strategize and execute adoption plans that drive exceptional business value
- Provide embedded technical advisory and guidance on automation program maturity
- Enable customers' technical stakeholders on UiPath Platform best practices
- Review automation designs and code to ensure adherence to best practices
- Perform technical health checks to identify risks and opportunities for improvement
- Collaborate with UiPath Product Support and subject matter experts to manage escalated support incidents
- Develop and mature our teams' processes, assets, and methodologies
What We're Looking For
- 5+ years of experience in programming.NET / Java applications, SaaS, and Cloud experience a plus
- Fluency in written and spoken English and French required
- Relevant work experience in customer-facing, technical account management, or technical consulting roles
- Strong analytical and problem-solving skills, self-motivated, and proactive team player
- Diplomacy, tact, and poise under pressure when working through customer issues
- Will to travel for client interactions up to 25% of the time
About UiPath
We're a fast-moving, fast-thinking growth company committed to creating category-leading enterprise software that unleashes the transformative power of automation. Our team is passionate about empowering organizations to achieve more through automation, and we're looking for like-minded individuals to join us on this journey.
