Reservation Associate
Il y a 2 mois
Company Overview
Accor is a leading hospitality company with a portfolio of brands that cater to diverse customer needs. As a Reservation Associate, you will be part of a dynamic team that drives sales and revenue growth for our hotels.
Key Responsibilities
- Plan and coordinate room reservations to maximize occupancy and revenue.
- Develop and implement effective sales strategies to increase room sales and revenue.
- Manage and maintain accurate records of guest bookings, reservations, and room availability.
- Collaborate with the sales team to identify and pursue new business opportunities.
- Provide exceptional customer service to ensure guest satisfaction and loyalty.
- Stay up-to-date with industry trends, competitor analysis, and market research to inform sales strategies.
- Work closely with the operations team to ensure seamless execution of sales plans and strategies.
- Conduct market research and analyze data to identify opportunities for growth and improvement.
- Develop and maintain relationships with key stakeholders, including corporate clients and travel agencies.
- Stay organized and manage multiple priorities to meet deadlines and achieve sales targets.
Requirements
- Strong sales and customer service skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Proficiency in hotel management systems and software.
- Fluency in English, with additional languages a plus.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
- A competitive salary and benefits package.
- A chance to work with a leading hospitality company and be part of a global team.
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