Reservation Associate

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description

Company Overview

Accor is a leading hospitality company with a portfolio of brands that cater to diverse customer needs. As a Reservation Associate, you will be part of a dynamic team that drives sales and revenue growth for our hotels.

Key Responsibilities

  • Plan and coordinate room reservations to maximize occupancy and revenue.
  • Develop and implement effective sales strategies to increase room sales and revenue.
  • Manage and maintain accurate records of guest bookings, reservations, and room availability.
  • Collaborate with the sales team to identify and pursue new business opportunities.
  • Provide exceptional customer service to ensure guest satisfaction and loyalty.
  • Stay up-to-date with industry trends, competitor analysis, and market research to inform sales strategies.
  • Work closely with the operations team to ensure seamless execution of sales plans and strategies.
  • Conduct market research and analyze data to identify opportunities for growth and improvement.
  • Develop and maintain relationships with key stakeholders, including corporate clients and travel agencies.
  • Stay organized and manage multiple priorities to meet deadlines and achieve sales targets.

Requirements

  • Strong sales and customer service skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficiency in hotel management systems and software.
  • Fluency in English, with additional languages a plus.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
  • A chance to work with a leading hospitality company and be part of a global team.

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