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Customer Experience Specialist

Il y a 2 mois

Paris, Île-de-France Hcl Technologies Temps plein
Job Description

To ensure high-quality service delivery and customer satisfaction, we are seeking a skilled professional to adhere to quality standards, regulatory requirements, and company policies.

Key Responsibilities:

  • Ensure First Call Resolution and minimize rejected resolutions or Reopen Cases.
  • Participate in creating proposals to drive Service improvement plans.
  • Independently resolve tickets and meet agreed SLA of ticket volume and time for the team.
  • Provide support for on-call escalations or L3 level support and incident and problem management.
  • Contribute to value-adding activities such as Knowledge base update and management, training freshers, coaching analysts, and conducting interviews or participation in hiring drives.

About Hcl Technologies:

Hcl Technologies is a leading IT services company that values innovation, quality, and customer satisfaction.