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Customer Experience Specialist
il y a 1 mois
Finary is a company that prioritizes customer experience. Our goal is to deliver exceptional service to our users, making their financial lives easier and more enjoyable.
We believe that great products require a great customer experience. Our Customer Care team plays a crucial role in the Finary journey, working closely with Product to improve our services.
About the RoleYour manager will be Pierre-Luc.
- Provide exceptional service to our users through various channels, including email, chat, and video calls.
- Improve our FAQs and internal knowledge base to ensure that our users have access to accurate and helpful information.
- Collaborate with Product to identify areas for improvement and implement changes that enhance the user experience.
- Develop and implement processes to support our growth while maintaining a high level of service quality.
- Are fluent in French and English, with impeccable grammar and communication skills.
- Are genuinely friendly and ambitious, with a passion for delivering exceptional customer experiences.
- Have 3+ years of experience in a customer experience role in a fast-paced environment.
- Are a team player, humble, and enjoy helping others grow.
- Are comfortable taking initiative and finding creative solutions to problems.
- Have good financial knowledge and are an investor yourself.
- Are based in Paris or remote.
- Are comfortable with Intercom.
- Have experience in Fintech.
Preferred Time Zones: GMT-2, GMT+3
Our hiring process- Screening call with the Hiring Manager.
- Home assignment, reviewed with the team.
- Team fit - Meet 4 members of the team.
- Meet our cofounders.
- Reference Check & Offer.
Tell us why you want to join Finary and why you're passionate about delivering exceptional customer experiences. Share with us what excites you and how you envision your role at Finary.
