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Reservation Coordinator

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Reservation Associate

Join our team as a Reservation Associate at Novotel Kolkata Hotel & Residences, where you will play a crucial role in ensuring seamless guest experiences and maximizing room revenues.

Key Responsibilities:
  • Plan and coordinate room reservations to meet guest demands and hotel occupancy goals.
  • Implement effective selling techniques and strategies to drive room sales and revenue growth.
  • Oversee the reservation department's daily operations, ensuring accuracy, efficiency, and high-quality service.
  • Monitor and report on key performance indicators, including occupancy rates, revenue, and guest satisfaction.
  • Develop and maintain strong relationships with corporate clients, ensuring their needs are met and loyalty is fostered.
  • Collaborate with the sales team to identify new business opportunities and develop targeted marketing strategies.
  • Stay up-to-date with industry trends, competitor analysis, and market research to inform business decisions.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Provide exceptional customer service, responding promptly to guest inquiries and resolving issues efficiently.
  • Contribute to the development of occupancy forecasts and annual budgets, ensuring accurate projections and informed business decisions.
  • Participate in training and development programs to enhance skills and knowledge, staying ahead of industry demands.
Requirements:
  • Guest-focused personality with excellent communication and interpersonal skills.
  • Proven experience in a similar role, preferably in the hospitality industry.
  • Strong analytical and problem-solving abilities, with a keen eye for detail.
  • Fluency in English, with additional languages a plus.
  • Proficiency in Opera or similar hotel management systems.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
  • A chance to work with a leading hospitality brand.