Sales Director
il y a 1 semaine
Job Title: Sales Director
Job Summary:
We are seeking a highly motivated and experienced Sales Director to join our team at Accor. The successful candidate will be responsible for leading and motivating junior team members to ensure yearly sales budget is achieved and surpassed.
Key Responsibilities:
- Assist in the preparation of the yearly revenue and expense budget.
- Contribute to the Department's financial and administrative activities to ensure that yearly revenue budgets are surpassed.
- Prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports, and monthly reports to the Director of Sales.
- Participate in preparing the sales action plans, attend sales meetings, develop new ideas such as special packages, programs, promotional activities undertaken by the sales department, F&B, spa, and other hotel revenue centers.
- Work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly, and annual basis and complete a report and analysis at the end of each month.
- Respond to all inquiries within 24 hours.
- Set up appointments and make personal sales calls, telemarketing, and site inspections to all existing and potential accounts.
- Entertain decision-makers of accounts in the F&B outlets of the hotel and take part in promotional activities with them.
- Follow up on lost business and bring information about them to the knowledge of the department superior.
- Negotiate with all customers and send out offers/contracts regarding individual and group business.
- Contribute to following the conversion ratio of the Group Department.
- Be aware of all market trends and share it to the team so that a collective action can be implemented.
- Plan and arrange business trips to expand market awareness of the brand in key source markets.
- Attend the international fairs, roadshows, maintain, and build strong relations during these events.
- Consistently interact with key clients focusing on high-profile guests.
- Maintain an efficient customer database system (OPERA), this is essential in generating sales activities reports.
- Update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
- Seek out and target new customers, new sales opportunities, and initiate an action plan to secure new business for the hotel.
- Assist the Credit Department in following up all outstanding balances of accounts in a timely manner.
- Come prepared on weekly Sales and Revenue meetings.
- Build and maintain good relations with all Accor Regional and Global Sales Offices.
- Be aware of all fire, health, safety, emergency, and security procedures in the hotel.
- Keep the Director of Sales promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
- Adhere to the Department and Hotel's standard operating procedures (SOP's).
- Ensure strict confidentiality of information in the Department and Hotel.
- Carry out duties, projects, and other assignments as required by the Director of Sales.
Requirements:
- Minimum 3 years' experience in a sales position, preferably at a lifestyle hotel.
- Degree/Diploma in Hotel Management/Business Administration.
- Strong knowledge of Opera & Microsoft Office.
- Understands the local culture and has worked in the region.
- Fluency in English is a must.
- Fluency in Arabic, and other languages, written and spoken, is an added advantage.
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